As a Personal Banker in UOB, it was sales driven and client-oriented. This was a fast-paced and competitive working environment. The overall culture more towards mico management as you will need to hit your KPI and keep yourself up to date to the economy.
• Proactive in engaging clients and prospects to understand individual’s financial needs and providing them with timely information, advice and recommendations to fit their banking requirements
• Dedicated management and monitoring of existing clients' portfolio and customising financial planning and solutions to meet clients' ever-evolving financial objectives
• Call on and source new individual prospects while maintaining strong long-term and on-going relationships with existing clients
• Compile required documents and conduct KYC/CDD in compliance with bank's prescribed standards and industry regulatory requirements
Normally we had daily routine job such as we need to communicate with client and provide some professional advice to them. The company always give us valuable training such as how to handle customer, how to serve customer better. I had learned a lot of experience while i worked in the UOB.
Have been trained to be independent, handle customer
•Provision of financial planning and solutions to meet clients’ financial objectives.
•Actively involved in understanding client’s financial needs and providing them with timely information, advice and recommendations to fit their banking requirements.
A typical day at work:
Provides financial solutions with existing packages available in the bank by understanding customer's financial situation
What I have learned:
Be persistent properly and smartly;
Be a good listener and understand your value for the clients
Flexible and caring
The hardest part of the job:
To hit the target loaded
The most enjoyable part of the job:
The moment when customer trusts you and encourages you because they could sense your sincerely caring them.