United Overseas Bank
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United Overseas Bank Employee Reviews for Personal Banker

Job Title
Personal Banker17 reviews
Location
Singapore17 reviews
Found 17 reviews matching the search
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3.0
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As a Personal Banker in UOB, it was sales driven and client-oriented. This was a fast-paced and competitive working environment. The overall culture more towards mico management as you will need to hit your KPI and keep yourself up to date to the economy.
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2.0
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Truth Story:
-1-2 mth class training with salary paid (learning process)

-Roles play, practical, validation & test after class training

-Tough life start below:

-On floor (Roadshow & Branch ATM tagging. working hours: i) roadshow: 11am - 6pm or sometime even late, until 8pm or Mall close. ii) Atm tagging: Branch operation hours, until 9.30am - 4.30pm (stand whole day), after that, required back Toa Payoh do cold-calling until 9pm (1 week: 2-3 days) *Long working hours

-No off day on weekend allowed, mostly on weekday. *If no sales, (depend team leader), sometimes no offday for week, bcoz leader show face, unless you are thick face & dont care your leader

-Weekend mostly Roadshow/ stand ATM machine get customers

-Selling: ONLY saving endownment plans & insurance protection plans given to sell

-Target: count by RPoint: (please understand bank term in calculation for insurance by yourself). Average you need sell 15 policy++ for 3 months.


-Happy or not need depend who is your leader guide you. Some leader will proper guide you, but some worst, only know chasing monthly target, and don't know how to teach/guide, only keep on pushing with Harsh way.


-Don't expect you will have proper office (unless calling in HQ), otherwise mostly is travel whole Singapore for bank branches/ roadshow at diff Mall

-Some leader only know talk big but don't know how to sell, their past experience don't really help you in fast-paced environment. Their Top selling insurance plans last time might be no longer exists today anymore.

-Be prepared on multiple paperworks and procedure to do
 - more...
Pros
If you are fighter, overcome the obstacles
Cons
If you think this job is easy, better ask first, job roles as above.
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1.0
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cannibalistic culture,
lack of employee welfare

absolutely 0 work life balance

very aggressive selling approach in terms of getting client to sign up for products
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2.0
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It is a sales oriented culture and long working hours, not ideal for people looking for work life balance. Colleagues and bosses wasn't too helpful, even HR people were grumpy too.
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4.0
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• Proactive in engaging clients and prospects to understand individual’s financial needs and providing them with timely information, advice and recommendations to fit their banking requirements
• Dedicated management and monitoring of existing clients' portfolio and customising financial planning and solutions to meet clients' ever-evolving financial objectives

• Call on and source new individual prospects while maintaining strong long-term and on-going relationships with existing clients

• Compile required documents and conduct KYC/CDD in compliance with bank's prescribed standards and industry regulatory requirements
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3.0
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Normally we had daily routine job such as we need to communicate with client and provide some professional advice to them. The company always give us valuable training such as how to handle customer, how to serve customer better. I had learned a lot of experience while i worked in the UOB.
Pros
Have been trained to be independent, handle customer
Cons
stressful job
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3.0
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- Flexible job & working hours if you are able to meet your target.
- Good benefit with different kind of event held every year.

- Training and coaching provided to ensure staffs' capability.
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2.0
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Culture here is everyone for himself. The management lets you survive on your own. They only care about sales and don't even bother to teach you on the job skills. System is very old and time wasting.
Pros
Branding
Cons
Never see the sun
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4.0
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working in teams for sales. Meeting customers and introduce finance products to assist customers in their finance goals

Expertise in selling insurance and investment products
Pros
many incentives and rewards
Cons
long working hours
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3.0
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•Provision of financial planning and solutions to meet clients’ financial objectives.
•Actively involved in understanding client’s financial needs and providing them with timely information, advice and recommendations to fit their banking requirements.
Pros
Employee Benefits
Cons
Long hours
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1.0
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Typical day at work consist of dealing with walk in customers banking needs
advising customer on wealth management

working culture is bad as long hours is needed
Pros
career advancement
Cons
no work life balance
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1.0
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no work life balance, long hours, poor management, bad job culture, average salary, no career progression, does not support internal transfer
Pros
nothing
Cons
long hours
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4.0
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Constantly hitting your sales target is a priority. Get to talk to different customers from all sorts of background, definitely a job to take up if you like interacting and talking to people.
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4.0
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Typical day at work is 6,
I have learned how the way to understand my client's financial condition better and provide them with better financial solutions to suit their needs.
Pros
Higher salary
Cons
Long hours
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4.0
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UOB provided one of the most comprehensive training and development not only through classrooms but also on the job. The job requires perseverance, preparation and proactive approach towards clients.
Pros
Steep learning curve, training and improvement
Cons
Solely sales oriented
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2.0
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Not service oriented, poor management and culture such as force staff to clear annual leaves or force to quit, in order to cover numbers presentation to higher management.
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5.0
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A typical day at work:
Provides financial solutions with existing packages available in the bank by understanding customer's financial situation


What I have learned:

Be persistent properly and smartly;

Be a good listener and understand your value for the clients


Management:

Flexible and caring


Co-workers:

Supportive


The hardest part of the job:

To hit the target loaded


The most enjoyable part of the job:

The moment when customer trusts you and encourages you because they could sense your sincerely caring them.
Pros
Flexible working hours
Cons
Long working hours
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Overall rating
3.6
Based on 303 reviews
5
61
4
113
3
90
2
21
1
18
Ratings by category
3.2
Work/Life Balance
3.5
Salary/Benefits
3.3
Job Security/Advancement
3.2
Management
3.2
Culture