I am responsible for regional customer support of product warranty, technical consultancy, campaign, repair methodology and product training.
My accomplishment as below:
-Analysed and diagnosed the failure of engine system and its components.
-Evaluated customer complaints and negative reviews for product quality issues and resolved engine warranty issues
-Trained dealers in diesel engines philosophy and engine overhaul for the marine and industrial environment
-Counselled and advised engine malfunction diagnostic capabilities while working as a service engineer.
A Swedish work culture environment
The hardest part of the job is to diagnose engine failure under tight time frame.
The satisfactory moment is having customer trust and acknowledgement of the quality service provided.
independent and work balance envirnoment