Williams-Sonoma, Inc.
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Williams-Sonoma, Inc. Employee Reviews

Job Title
All
Location
Singapore12 reviews
Found 12 reviews matching the search
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3.0
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Conservative work environment
WSI is an US global company with a very conservative and dated working culture and management style.

The most enjoyable part of the job is the opportunity to work with nice, collaborative and talented individuals across the levels.
Pros
Nice people, committed team
Cons
Poor management, incompetent leaders
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3.0
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Relaxed Setting
Working with very seasoned professionals (20+ years exp), but certainly not the busiest office I've been in. Because the Singapore office is not the HQ, many parts of the job is dependent on higher corporate or business strategies.
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1.0
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Worse job ever
No assistance from supervisors, complete inability to assist customers due to the fact that so many issues are completely out of our hands and the supervisors.
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1.0
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Horrible place to work
The top management in Singapore office is pressured until no limit by the US team and the pressure is passed on to the team.working hours for most of the staff is 12 hrs. Everyday is a overtime day
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1.0
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poor management, dull colleagues
Graveyards sound louder than the work place.
Silo-ed and blame culture among staff with the lowest rung bearing the brunt.

Very poor managers manging the department.
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4.0
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overall
Williams-Sonoma is a wonderful company to work for even though it did not work out for me. iIt can for someone else, the work is not bad, and easy to learn.
Pros
pay
Cons
hours
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4.0
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Nice organization to work
Everyday you will learn new things
Bosses are nice to work with and open door policy

the hardest part is getting issue resolved.

fun when there is a team building.
Pros
Own time as long you are doing your job properly.
Cons
Salary is still lower than the market
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3.0
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Good for Graduates
Laidback environment. Job responsibilities are not delegated equally among team members, which may cause work politics. I would say this company is good for those who have just graduated and looking for experience but not for long-term.
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1.0
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Horrible place to work
When you train, you are asked things beyond your knowledge. I was surprise to get a job offer. I had made other plans and I did not get my desired schedule. You have to work every minute on the hour. You have to be on the call with a customer. Who does that in retail establishmeht offering customer service. How is it humanly impossible. It is difficult to take a rest room break, strength, or relax. They fight you for hostile customers. They have inventory issues and computer software issues. They have no direct escalation to a supervisor and you are referred to a lead. If you are underemployed it is a night mare and they do not use stellar calls for you to grow but they hold it against you. They never apologize for customer abuse they say that your approach caused the abuse and then the acknowledge that it was an issue resolved but act as if you can escalate. They never call customers back in a timely fashion.

It is an information job. I found my self testing the system to develop a confidence in talking with customers. You learn on the go and others act as if it was not that way. You cannot always verify things. You offer people money to appease them. If you do not, it could affect your budget
Pros
you work from home/you can purchase grouped benefits
Cons
low pay
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4.0
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was ok
Typical day at work
learnt how to build dashboards & work with the in-house IT team.

charity events & team bonding events

work culture is normal

nice management

most enjoyable part was participating in events held.
Pros
N/a
Cons
N/a
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2.0
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Work from home
Great if you like to work from home. You are tied to your phone for your entire shift with two 15 minute breaks and one 30 minute lunch. The customers are very needy and only want you to give them a discount. You must have excellent customer service skills because you have stat readings everyday. You are threatened with losing your hours if you do not perform well. Most of the supervisors are not very helpful as they have never taken calls and only want you to do well for their bonuses. The pay is horrible. The best part of the job is that you are at home in your pj's. A lot of favoritism and no room for advancement at all. This company is losing sales because of backorders and cancellation policies.
Pros
Nice Holiday Meeting
Cons
tied to phone, no advancement, favoritism
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4.0
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Fun Workplace and good culture
Williams- Sonoma is a excellent place to work . Good atmosphere, lot of fun and learning.
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Overall rating
3.6
Based on 2,465 reviews
5
786
4
657
3
514
2
224
1
284
Ratings by category
3.4
Work/Life Balance
3.3
Salary/Benefits
3.1
Job Security/Advancement
3.2
Management
3.4
Culture
Williams-Sonoma, Inc. Reviews by Location