Horrible place to work
When you train, you are asked things beyond your knowledge. I was surprise to get a job offer. I had made other plans and I did not get my desired schedule. You have to work every minute on the hour. You have to be on the call with a customer. Who does that in retail establishmeht offering customer service. How is it humanly impossible. It is difficult to take a rest room break, strength, or relax. They fight you for hostile customers. They have inventory issues and computer software issues. They have no direct escalation to a supervisor and you are referred to a lead. If you are underemployed it is a night mare and they do not use stellar calls for you to grow but they hold it against you. They never apologize for customer abuse they say that your approach caused the abuse and then the acknowledge that it was an issue resolved but act as if you can escalate. They never call customers back in a timely fashion.
It is an information job. I found my self testing the system to develop a confidence in talking with customers. You learn on the go and others act as if it was not that way. You cannot always verify things. You offer people money to appease them. If you do not, it could affect your budget
you work from home/you can purchase grouped benefits