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Account Manager (Digital Marketing)

Kaliber Asia Pte. Ltd.
Singapore
Remote
$5,000 - $6,500 a month - Full-time

Location

Singapore

Benefits
Pulled from the full job description

  • Flexible schedule

Full job description

Who are we?

Kaliber is a performance marketing agency & consultancy composed of passionate digital marketers that offer thought leadership, world-class strategy and execution for our fast-growth clients. We take major pride in learning & development for our team, sharing over $500M experience in digital advertising. Kaliber has a diverse portfolio of clients, a team of over 30 performance experts across 6 countries and a welcoming company culture.

About the role:

The account manager is a key position that is responsible for delivering to customers needs, setting the right expectations whilst also having the technical knowledge to liaise and work collaboratively with our performance team. You will be directly responsible for client management, retention, and revenue growth.

Through strong account management, you will actively identify clients’ business challenges and follow through with appropriate recommendations to fulfill clients’ marketing objectives and achieve the company’s goals in securing client revenue retention and generating revenue growth. Candidates should be driven, resourceful with excellent interpersonal and presentation skills. Project management skills will come in handy.

Responsibilities:

  • Prepare and conduct high impact presentations that are intended to create win-win situations
  • Deeply understand business and the objectives of our clients business’
  • Review all major deliverables (i.e. strategic brief, etc.) to ensure quality standards and client expectations are met
  • Ensure processes and procedures are followed through, quality standards are met, and that projects are profitable
  • Work closely with the performance marketing team to maintain project status updates so as to identify potential issues and/or opportunities within or related to the project.
  • Responsible for all client communications, conflict resolution, and reasonable compliance of promised deliverables to clients
  • Ensure that client issues/ queries are dealt with in an efficient and effective manner, informing the Account Director and/or Department Head of any problems that might arise
  • Two-way communication between the client and internal teams so as to ensure strong team representation and proper setting of client expectations
  • Remain constantly updated with company capabilities and service and upgrade knowledge on digital marketing solutions so as to effectively communicate all offerings to the client

Ideal candidate:

  • 3+ years of experience in client servicing, with Digital Marketing Agency experience preferred
  • Possess project management skills
  • Must be computer literate and proficient in MS Office e.g. Word, Excel & Powerpoint
  • Possess excellent oral and written communication skills for sales presentation/quotation and proposal preparation
  • Attention to detail
  • A team player but is able to work independently under minimal supervision
  • Excellent knowledge of Digital Media will be an advantage
  • Experience in using project management software(s) (ex, ClickUp/Monday/Trello) will be an advantage

Benefits:

  • Flexible working hours
  • Work from office or anywhere in the world
  • Paid time off, including sick leaves and emergency leaves
  • Quarterly performance reviews and annual salary appraisal
  • Provision for company-owned laptop
  • Competitive salary
  • Work day-to-day with world-class marketers
  • Phenomenal team culture
  • More to come…

Job Type: Full-time

Pay: $5,000.00 - $6,500.00 per month

Schedule:

  • Flexible hours
  • Monday to Friday

Education:

  • Bachelor's or equivalent (Preferred)

Experience:

  • Account management: 2 years (Required)
  • Digital marketing: 1 year (Preferred)

Work Remotely:

  • Yes