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Guest Relations Executive
Guest Relations Executive
Job details
Full job description
At Another Bar, we believe great nights are built on great people. Our guests may come for the drinks, but they stay for the atmosphere, hospitality, and memorable experiences created by our team.
We are looking for energetic, service-driven individuals who thrive in a fast-paced nightlife environment and are passionate about delivering exceptional guest experiences. If you enjoy meeting people, creating memorable moments, and being part of a dynamic team, we'd love to meet you.
Key Responsibilities
Guest Experience & Service
- Deliver exceptional customer service and create memorable guest experiences.
- Welcome guests warmly and ensure they feel valued throughout their visit.
- Build and maintain relationships with regular guests and VIP clientele.
- Proactively engage guests and anticipate their needs.
- Professionally handle guest feedback, concerns, and complaints, ensuring prompt resolution.
Operations & Floor Management
- Oversee daily floor operations to ensure smooth and efficient service.
- Ensure food and beverage preparation, presentation, and service standards comply with company SOPs.
- Monitor cleanliness, organisation, and overall appearance of the venue.
- Ensure proper housekeeping standards are maintained throughout operating hours.
- Assist with cashiering duties and accurate handling of transactions.
- Support management in maintaining service excellence during peak periods.
- Team Leadership & Training
- Lead by example and foster a positive, team-oriented work culture.
- Train, coach, and mentor new team members to company standards.
- Identify opportunities to develop staff performance and service skills.
- Ensure all team members maintain professional grooming and hygiene standards.
General Duties
- Take customer orders and provide menu recommendations.
- Prepare and serve beverages and food items.
- Perform opening and closing duties.
- Support daily operational requirements as assigned by management.
Requirements
- Positive attitude with a strong willingness to learn.
- Excellent interpersonal and communication skills.
- Strong customer service orientation.
- Ability to work effectively in a fast-paced environment.
- Team player with strong initiative and accountability.
- Comfortable working late nights, weekends, and public holidays.
- Ability to remain professional under pressure.
Previous experience in bars, clubs, restaurants, or hospitality establishments will be an advantage.
Employee Benefits
- Staff meals provided during shifts.
- Monthly complimentary food and/or beverages.
- After-work staff beverage programme.
- 30% staff discount across all outlets.
- Meal vouchers during new outlet openings.
- Access to training programmes and professional certifications (e.g. WSET, Food Hygiene Certification).
- Opportunities to attend industry and trade events.
- Annual salary increment upon completion of one year of service.
- Annual Wage Supplement (AWS) upon completion of one year of service.
- Long Service Awards for 3, 5, 7 and 10 years of service.
- Annual company retreats and regular team bonding activities.
- Transport claims for late-night shifts.
- Open to 4 days work week
Pay: $3,200.00 - $4,200.00 per month
Benefits:
- Flexible schedule
Work Location: In person