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    • Coordinating auditor schedules and managing client requests and updates to auditor schedules.
    • Identify jobs due for surveillance and ensure all jobs are…
    • View all SGS jobs - Clementi jobs - Customer Relations Representative jobs in Singapore 609957
    • Salary Search: Customer Relationship Executive (6 months contract) salaries in Singapore 609957
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Job Post Details

Customer Relationship Executive (6 months contract) - job post

SGS
3.5 out of 5 stars
30 Boon Lay Way, Singapore 609957
$3,000 - $4,000 a month - Contract

Job details

Pay

  • $3,000 - $4,000 a month

Job type

  • Contract

Location

30 Boon Lay Way, Singapore 609957

Full job description

Company Description


SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.


Job Description


Primary responsibilities:

  • Coordinating auditor schedules and managing client requests and updates to auditor schedules.

Specific responsibilities:

Scheduling

  • Identify jobs due for surveillance and ensure all jobs are scheduled and invoiced.

  • Raise and obtain approval for concession, suspension and withdrawal of certification where required

  • Coordinate with Technical Experts/Subcontractors and manage related documentation and approvals, including payment arrangements.

  • Schedule auditor assignments for initial audits, surveillance, renewals, and training sessions.

  • Collaborate with clients for the submission of Quality Manuals/Quality Plans (if off-site).

  • Arrange access passes for jobs on Jurong Island.

  • Send job confirmations to clients for initial, renewal, and surveillance audits.

  • Organize ferry tickets, visa and transport to Batam/Bintan and Malaysia (if required).

  • Coordinate with affiliates for international audit jobs.

Auditor Schedule Update

  • Update allocated auditor information on CertIQ.

  • Maintain timely updates of auditor schedules on CertIQ.

  • Record changes in contact information or addresses on CertIQ.

Monthly Reporting

  • Provide comments on overdue schedules, concessions, and suspension reports.

  • Update surveillance figures on CertIQ and relevant folders


Qualifications

  • Min Diploma in Management or related fields
  • Min 3 years of administration duties

  • Proficient in MS Office, especially Excel

  • Ability to work independently.

  • Excellent customer service skills.

  • Hardworking, detail-oriented, and meticulous.

  • Strong communication, negotiation, and interpersonal skills.

  • Proficient administrative skills.

  • Capability to produce timely and accurate monthly reports.

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