Batch Technologies jobs

Responsibilities

Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

Manage and respond to users on timely manner.

Log incident ticket for production issues and user queries

Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

Prioritize defects and plan for production release based on defect criticality or align with quarterly release

Follow up on defect and incident closure and meet incident closure KPI

Share production defect support learning with QA team and development team to improve application quality and minimize future defects

Make sure system availability as per respective agreed SLA

Support EOD batch run

Perform annual Disaster Recovery (DR) exercise for supported applications

Provide support to System Engineers on server level patches / upgrade as and when applicable

Ensure proper knowledge transfer (KT) from project / development team before enhancement release

Ensure application documentation is properly updated for each production release

Skills/Requirement

Bachelor’s degree of Computer Science/IT or Engineering

7 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience

Experience in L2 or L3 production support

Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M, Helix, Aldon, etc.

Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

We regret to inform that only shortlisted candidates will be contacted.

PERSOL Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

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PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.

We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.

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