Skip to main content
Upload your CV and find your next job on Indeed!

Bmc Remedy jobs in Singapore

Sort by: -
    • We are seeking a BMC Helix SME with expertise in End User Computing (EUC) and IT Service Management.
    • The role focuses on delivering high-quality end-user…
    • View all INFRASOFT TECHNOLOGIES PTE LTD jobs - Tanjong Pagar jobs - Technical Support Specialist jobs in Tanjong Pagar
    • Salary Search: BMC Helix + End User Support salaries in Tanjong Pagar
    • Gather and analyse user requirements, then translate them into clear application specifications.
    • Analyse, design, test, implement, and maintain application…
    • Handle inbound and outbound customer calls, emails, and chat support.
    • Log, categorize, prioritize, and assign incidents/service requests using ITSM tools (…
    • We are seeking an experienced IT Site Manager to oversee end-to-end delivery of IT services, ensure operational excellence across multiple technology domains,…
    • Partner closely with Field Sales to build and execute territory plans focused on driving SaaS pipeline growth across APJ.
    • Overall IT experience of 8 years or more, preferably in IT operations, production support, application support, infrastructure support, IT service management,…
    • The Sales Innovation, Growth and Market Acceleration (SIGMA) group partners with the Sales organization to deliver impactful customer experiences by combining…
    • You may occasionally be required to travel for business.
    • Collaborate with the Field Sales Team to build a territory plan, reach out to new and existing…
    • Reimagine and enhance core ITSM practices (Incident, Problem, Change, and Knowledge Management) using modern development frameworks and automation tools.
    • Perform real-time alert monitoring, incident triage, and route incidents to the appropriate resolver teams within SLA.
    • Willingness to work rotating 24x7 shifts.
    • We are looking for a hands-on Network Security SME to own end-to-end implementation, troubleshooting, and support across - Firewall, VPN, and Proxy security…
    • Administer and maintain AWS RDS databases (MySQL, PostgreSQL, Microsoft SQL Server) and NoSQL databases (e.g., DynamoDB, MongoDB).

Job Post Details

BMC Helix + End User Support - job post

INFRASOFT TECHNOLOGIES PTE LTD
Tanjong Pagar
$9,000 - $13,500 a month - Contract
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • $9,000 - $13,500 a month

Job type

  • Contract

Location

Tanjong Pagar

Full job description

SME – BMC Helix + End User Support

Practice: Cloud & Infrastructure

Job Summary

We are seeking a BMC Helix SME with expertise in End User Computing (EUC) and IT Service Management. The role focuses on delivering high-quality end-user support while administering and enhancing BMC Helix ITSM processes.

Key Responsibilities

Administer BMC Helix ITSM for Incident, Service Request, Knowledge, and Change Management. Provide L2/L3 support for end-user computing environments. Manage service requests, incidents, and escalations within SLAs. Support Microsoft Windows, Microsoft 365, Outlook, Teams, Intune, and Active Directory. Troubleshoot desktop, laptop, printer, and mobile device issues. Automate routine service desk activities using BMC Helix capabilities. Prepare reports, dashboards, and knowledge articles. Work with infrastructure and application teams to resolve complex issues.

Required Skills:

5–8+ years of experience in End User Support. 3–5 years of hands-on experience with BMC Helix/Remedy ITSM. Strong knowledge of Windows 10/11, Microsoft 365, Intune, SCCM/MECM, Azure AD, and Active Directory. Experience in ITIL-based service management. Good scripting knowledge (PowerShell preferred) is an advantage. Excellent communication and stakeholder management skills. Preferred Certifications ITIL Foundation BMC Helix Administrator (preferred) Microsoft Modern Desktop Administrator or Endpoint Administrator (preferred)


Infrasoft Technologies is a dedicated software company for the Banking & Finance Industry. We help creating new business models with our software products, solutions and specialized services. We are an ISO9001 & 27001 and CMMi Level 5 v1.3 Company having a global foot print with operations in New York, London, Dubai, Bahrain, Malaysia, Singapore and Mumbai.

Let Employers Find YouUpload Your Resume