Café Manager jobs

JOB DESCRIPTION

COZE+ PRIVATE LIMITED is seeking an experienced and motivated

Café Manager

to oversee the daily operations and overall performance of the company's café and specialty coffee business.

The Café Manager will be responsible for managing café operations, leading and developing the café team, maintaining high standards of coffee and service quality, managing inventory and purchasing, and implementing operational improvements to enhance customer satisfaction and business performance.

Key Responsibilities

Café Operations Management

Oversee the day-to-day operations of the café to ensure smooth, efficient and professional service.

Develop and implement standard operating procedures for café operations, beverage preparation and customer service.

Monitor daily operations, service workflow, order accuracy and speed of service.

Ensure that the café consistently maintains high standards of cleanliness, food safety and workplace hygiene.

Staff Management and Development

Recruit, train, supervise and develop baristas and café service staff.

Prepare staff schedules and ensure appropriate manpower deployment according to business requirements.

Conduct staff coaching and performance evaluations.

Establish training programmes covering coffee preparation, beverage quality, customer service and operational procedures.

Foster a professional, productive and customer-focused working environment.

Coffee and Beverage Quality Management

Establish and maintain standards for specialty coffee preparation and beverage quality.

Oversee coffee calibration, espresso extraction, brewing methods, milk texturing and beverage presentation.

Conduct regular quality checks to ensure consistency of coffee and beverage products.

Assist in developing new beverages, seasonal offerings and specialty coffee products.

Ensure baristas are properly trained in coffee preparation techniques and product standards.

Inventory and Purchasing Management

Monitor inventory levels and ensure adequate availability of coffee beans, beverages, food products, packaging and café supplies.

Prepare and review purchase orders and purchasing requirements.

Coordinate with suppliers and monitor supplier performance and product quality.

Implement appropriate stock-control and replenishment procedures.

Minimise wastage and improve inventory efficiency.

Customer Service Management

Maintain high standards of customer service and ensure a positive customer experience.

Review customer feedback and implement appropriate service improvements.

Handle customer complaints and operational issues professionally.

Develop service standards and ensure staff consistently follow them.

Financial and Operational Performance

Monitor café sales, operating costs and overall business performance.

Monitor beverage and inventory costs and identify opportunities to improve operational efficiency.

Review daily sales and operational reports and provide recommendations to management.

Assist management in developing strategies to improve revenue, customer retention and profitability.

Business and Product Development

Identify opportunities to improve café products, services and operational processes.

Assist management in developing new coffee products, beverage offerings, promotions and café initiatives.

Monitor customer preferences and industry developments to recommend suitable improvements to the café's product and service offerings.

Management Reporting

Prepare regular reports relating to café operations, staffing, inventory, customer service and business performance.

Provide recommendations to the directors on operational improvements and resource requirements.

Work closely with the company's management to support the continued development of the café business.