Old Tea Hut Group is a growing food and beverage company known for its Traditional Flavours and quick-service offerings. The group operates multiple outlets and focuses on delivering consistent quality, efficient service, and a welcoming customer experience. It emphasizes operational excellence, strong team culture, and continuous improvement in processes and service standards. Joining Old Tea Hut Group offers opportunities to contribute to a dynamic retail environment and develop a career in operations and people management.

Multiple outlets | S$3,800–S$4,000 per month | 14 days annual leave

Old Tea Hut is looking for a hands-on Operations Supervisor to oversee multiple outlets, support our outlet teams and maintain consistent standards in daily operations, customer service and product quality.

Job Responsibilities and Expectations

· Oversee daily operations: Ensure multiple outlets operate smoothly and follow company procedures.

· Conduct regular outlet visits: Check service standards, beverage quality, cleanliness, equipment condition and staff readiness. Follow up on areas requiring improvement.

· Lead and support employees: Guide Supervisors, Team Leaders and Service Crew with clear instructions, respectful communication and practical coaching.

· Coordinate manpower: Review rosters and work with outlet leaders to address staffing shortages and arrange coverage.

· Train and develop teams: Ensure new employees receive proper onboarding and station training before working independently.

· Deliver a positive customer experience: Handle escalated feedback and complaints professionally and guide teams on service recovery.

· Support sales performance: Communicate sales targets, implement promotions and coach teams on product recommendations.

· Maintain stock and cost control: Monitor ordering, stock availability, wastage and cash-handling practices.

· Maintain food safety and workplace safety: Ensure teams follow hygiene, food-handling and safe working procedures.

· Support employee retention: Shows empathy towards staff concerns, address workplace issues promptly and work with HR on matters requiring support.

· Keep management informed: Provide clear updates on outlet conditions, staffing concerns, customer issues and follow-up actions.

What We Are Looking For

· An inspiring Mandarin & English Speaking Leader: Able to billingually communicate and motivates the team towards shared goals and positive results.

· Committed to helping people succeed: Provides clear expectations, proper training and practical support so employees can perform confidently.

· Approachable and empathetic: Listens patiently, welcomes questions and treats everyone with respect.

· A patient coach: Gives constructive feedback, recognises progress and helps employees learn from mistakes.

· Fair and accountable: Leads by example, applies standards consistently and takes responsibility for decisions.

· Positive under pressure: Stays calm, works alongside the team and focuses on solutions during busy periods.

· A team builder: Builds trust, celebrates contributions and develops employees for greater responsibilities.

Salary and Benefit

· Monthly salary: S$3,800 onwards, depending on relevant experience.

· Annual leave: 14 days.

. Birthday Vouchers

Apply Now

Interested candidates are invited to submit your résumé, expected salary and earliest available start date to our HR department at career@oldteahut.com or WhatsApp to 82434816. Only shortlisted will be contacted.

Join Old Tea Hut and help our outlet teams deliver great service every day.

Pay: $3,800.00 - $4,000.00 per month

Work Location: On the road