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Customer Service jobs
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- COLA LEASINGYishun
- Measures how happy a customer is with a specific interaction.
- Measures long-term brand loyalty and the likelihood of a customer recommending the business.
- View all COLA LEASING jobs - Yishun jobs - Customer Service Representative jobs in Yishun
- Salary Search: Customer service salaries in Yishun
View similar jobs with this employerMARTINO AGENCYSingapore- Relevant experience as a customer service or related role.
- Handle customer inquiries and complaints.
- Process customer orders and payments.
- Minerva Works Private LimitedSingapore 738068
- The incumbent primary goal is to ensure the retention of profitable customers through providing added value to their customer experience and delivering a…
- TECHPOWER ENGINEERING PRIVATE LIMITEDClementi
- Identify recurring issues and share feedback with the team to improve service.
- Keep accurate records of customer interactions in our CRM / transport management…
- PADLET PTE. LTD.Tanjong Pagar
- Effectively solve customer inquiries via phone, email.
- Experience in direct customer or client-facing roles.
- Identify, document and follow up with engineers on…
- View all PADLET PTE. LTD. jobs - Tanjong Pagar jobs
- Salary Search: Customer Experience Associate salaries in Tanjong Pagar
- Family Dental CentreSingapore
- Answer customer queries via telephone calls.
- Be customer centric and deliver high touch experience.
- Tackle first level complaint with a pleasant disposition.
- Provide customer support to the client.
- Annual ,team outings and bonding activities.
- Have a good command in English.
- Must be comfortable facing client.
- View all EC jobs - Singapore jobs - Customer Service Representative jobs in Singapore
- Salary Search: Customer service officer salaries in Singapore
- ROAD HUSKY TRANSPORT PTE. LTD.Geylang
- To oversee and manage the administrative and customer service team to ensure business needs are met effectively.
- Preparing of month-end report.
- View all ROAD HUSKY TRANSPORT PTE. LTD. jobs - Geylang jobs
- Salary Search: Customer Service Coordinator salaries in Geylang
- ROAD HUSKY TRANSPORT PTE. LTD.Geylang
- To oversee and manage the administrative and customer service team to ensure business needs are met effectively.
- Preparing of month-end report.
- View all ROAD HUSKY TRANSPORT PTE. LTD. jobs - Geylang jobs
- Salary Search: Customer Service Coordinator salaries in Geylang
- HEY ROCKET PTE LTDSingapore
- 1–2 years of customer service, admin, or coordination experience.
- _Join a school-based environment where you’ll support daily student transport operations.
- Mckin Talent Solutions Pte. Ltd.Woodlands
- Build your CRM proficiency by maintaining accurate customer interaction logs and service documentation that the team depends on every day.
- ARIANNA HOTELSingapore
- Willing to take on rotating shifts jobs including Saturdays, Sundays and Public Holidays.
- Provide service to Guests about Enquiries on Major City Attractions,…
- SINGAPORE CAE FLIGHT TRAINING PTE. LTD.Bedok
- Capture customer feedback, support survey follow-up and flag recurring service gaps or improvement opportunities.
- A BEST SECURITY MANAGEMENT PTE LTDBugis
- Develop customer service programs and initiatives to deliver exceptional support.
- Serve as a liaison between the customer support team, management, and…
View similar jobs with this employerNational Healthcare GroupSingapore- Capability to handle multiple tasks in a fast-paced environment.
- Working in TTSH's Appointment and Contact Centre, you will be required to:
View similar jobs with this employerV TALENT SOLUTIONS PTE LTDChangi- Provide customer service in exclusive premier lounges at Changi Airport which are designed to provide passengers with maximum comfort as they relax and unwind…
Job Post Details
Customer service
Job details
$3,600 - $6,100 a month
Full-time
Yishun
Full job description
is the support, advice, and assistance a company provides to its users before, during, and after they buy or use a product or service.
Core Functions
Pre-purchase:
Helping customers choose the right product, answering questions, and handling orders. [1, 2]
In-purchase:
Assisting with checkouts, payments, and delivery arrangements. [1]
Post-purchase:
Resolving complaints, troubleshooting technical issues, managing returns, and gathering feedback. [1, 2, 3]
Common Channels
Voice & Phone:
Real-time verbal support via call centers and hotlines. [1, 2]
Digital & Chat:
Live web chat, email, social media messaging, and AI-powered chatbots. [1, 2, 3]
Self-Service:
Knowledge bases, FAQ pages, and automated interactive voice response (IVR) systems. [1, 2]
Key Success Metrics
CSAT (Customer Satisfaction Score):
Measures how happy a customer is with a specific interaction. [1]
NPS (Net Promoter Score):
Measures long-term brand loyalty and the likelihood of a customer recommending the business. [1, 2]
First-Contact Resolution (FCR):
Tracks how often a support issue is solved during the very first contact. [1]
Core Functions
Pre-purchase:
Helping customers choose the right product, answering questions, and handling orders. [1, 2]
In-purchase:
Assisting with checkouts, payments, and delivery arrangements. [1]
Post-purchase:
Resolving complaints, troubleshooting technical issues, managing returns, and gathering feedback. [1, 2, 3]
Common Channels
Voice & Phone:
Real-time verbal support via call centers and hotlines. [1, 2]
Digital & Chat:
Live web chat, email, social media messaging, and AI-powered chatbots. [1, 2, 3]
Self-Service:
Knowledge bases, FAQ pages, and automated interactive voice response (IVR) systems. [1, 2]
Key Success Metrics
CSAT (Customer Satisfaction Score):
Measures how happy a customer is with a specific interaction. [1]
NPS (Net Promoter Score):
Measures long-term brand loyalty and the likelihood of a customer recommending the business. [1, 2]
First-Contact Resolution (FCR):
Tracks how often a support issue is solved during the very first contact. [1]
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