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    • Provide technical support to end users on their daily IT usage problem.
    • Adhere to the provided Service Level Agreements (SLAs).
    • View all Opus IT Services Pty Ltd jobs - Singapore jobs - Desktop Support Technician jobs in Singapore
    • Salary Search: DESKTOP SUPPORT ENGINEER salaries in Singapore
    • Minimum 3–5 years of experience in desktop support, endpoint engineering, or workplace services.
    • Experience supporting enterprise desktop and laptop…
  • View similar jobs with this employer
    • 2+ year of experience in a desktop support, helpdesk, or IT technician role.
    • Support remote users with VPN, remote desktop, and connectivity issues.
    • Field support engineers should be available for on-call support for Critical outages / VIP support / Smart hand support.
    • New Starter Onboarding and Induction.
    • Rotational shifts and on-call support if required.
    • Provide Level 1 and Level 2 technical support to end users via Snow ticket, phone, email, chat, and in-person…
    • IT technical support and operations services.
    • Has provided some level 1 & 2 user support to end user and VIPs.
    • Deliver high-quality support for senior leadership and VIP users.
    • Provide guidance, training, and mentorship to junior IT support staff.
    • Ø IT end-user computing devices and softwarerequirements shall include deploying, maintaining, managing, supporting, troubleshooting, installing and configuring…
    • To have a minimum of 2-year end-user support experience, desktop or technical service desk.
    • Answering support queries via the telephone, emails using remote…
    • Provide technical support for desktop and laptop hardware and software.
    • Provide operational support for Windows App cloud-hosted remote desktop environments.
    • Endpoint support: Windows, macOS, Intune-managed devices.
    • Any exposure to ticketing systems, RMM tools, or remote support platforms.
    • Provide technical assistance and support related to deskside support, mobile device management, video conferencing support.
  • If you are that person with the caliber, drop us a note and we will get back. Discover wonderful opportunities at RAMMP IT Solutions, where you can work…
    • Provide technical support services, including troubleshooting, patching, configuration, testing, and maintenance for supported hardware and software.
    • Ability to learn to support specialized scientific applications is a plus.
    • You’ll have 2 years of experience in providing dedicated IT support, particularly end…

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Job Post Details

DESKTOP SUPPORT ENGINEER - job post

Opus IT Services Pty Ltd
Singapore
You must create an Indeed account before continuing to the company website to apply

Location

Singapore

Full job description

Job Scope

  • Handle and manage all calls escalate by helpdesk
  • Provide technical support to end users on their daily IT usage problem
  • Adhere to the provided Service Level Agreements (SLAs)
  • Responsible in escalating to the Lead for all encounters that has high or potential customer satisfaction issues

Requirements

  • Nitec / Diploma in Information Technology or Computer Studies or equivalent
  • At least 1 year relevant experience in related field
  • Good Interpersonal Skills and Customer Service Skills
  • Good understanding of PC hardware configuration and install Microsoft Windows Operating Systems
  • Ability to handle basic network problem determination
  • Able to co-ordinate activities with the relevant parties (Helpdesk, Vendors and customers)
  • Willing to learn attitude and adapt to the changing IT environment
  • Ability to prioritize workload and schedule appointment with customers
  • Must be a team player

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