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    • The desktop support specialist should receive IT-related concerns, and then proceed to diagnose and solve these issues.
    • Clear written and verbal communication.
    • View all That's Infotech Pte Ltd jobs - Singapore jobs - Desktop Support Technician jobs in Singapore
    • Salary Search: Desktop Support Specialist (SG) salaries in Singapore
    • Provide technical support to end users on their daily IT usage problem.
    • Adhere to the provided Service Level Agreements (SLAs).
    • Provide onsite support at client's premise, remote support by phone & email, and standby support.
    • User support experience is preferred.
    • Rotational shifts and on-call support if required.
    • Provide Level 1 and Level 2 technical support to end users via Snow ticket, phone, email, chat, and in-person…
    • Provide support for conferencing and multimedia equipment.
    • Committed to providing excellent service and support.
    • Diploma or Bachelor's Degree in related field.
    • Deploy, maintain, and support company desktop computers, laptops, (mobile) telephones and other network attached devices.
    • Job Type- Contract (3500 USD /Month).
    • Experience with End-users computing environment and desktop support workflow.
    • Bachelor/ Diploma in information Technology with at least 2.5 years of experience…
    • Experience working in a multinational and geographically distributed IT support environment is preferred.
    • Proven experience in incident management, service…
    • Provide technical support for any IT related matters or issue;
    • Troubleshoot and resolve technical issues related to hardware, software, and networking;
    • Spec or build desktop PCs and carry out component-level repairs yourself.
    • You listen to the people you support and factor their input into how you solve…
    • Provide day-to-day tech support for the clients.
    • Perform installation and maintenance of the IT infrastructure (Hardware and Software) including remote…
    • At least two years of professional experience providing on-site, deskside or desktop technical support required.
    • Good understanding of IT support operations, service management practices, and customer support principles.
    • IT support: 7 years (Required).
    • Deliver Level 2 desktop support for end users, ensuring timely resolution of incidents and service requests.
    • Install, configure, and support approved business…
    • Dealing with hardware and application support queries and issues reported to support helpdesk.
    • Perform 1st level IT Support and troubleshoot desktop, basic…

Job Post Details

Desktop Support Specialist (SG) - job post

That's Infotech Pte Ltd
Singapore
Full-time
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Job details

Job type

  • Full-time

Location

Singapore

Full job description

Job Description

We are looking for a solution-focused desktop support specialist to provide our clients with hands-on, systematic support. The desktop support specialist should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our customers’ IT infrastructure.

To be successful as a desktop support specialist, you should be skilled in the fitting and upkeep of computers and their networks.

Job Responsibilities

  • Advising customers on appropriate procedures for directing their IT-related queries and recommendations.
  • Receiving and documenting requests for support.
  • Deciding on the most suitable ways of resolving issues.
  • Delivering IT and related assistance upon request.
  • Configuring new desktops, routers, modems, and similar devices.
  • Performing routine inspections and upkeep of existing installations.
  • Updating computer operating systems and other important software, as needed.
  • Substantiating requests for hardware and software purchases and upgrades, if appropriate.
  • Any other ad-hoc duties as required.

Job Requirement

  • Higher NITEC/Diploma in computer science/information technology or related field of study.
  • 1-2 years of experience is preferred; fresh graduates are welcome.
  • Passion for new technology and commitment to learning new skills.
  • Ability to read and follow instructions (e.g. only applications through the below form will be reviewed)
  • Good time management skills.
  • Clear written and verbal communication.
  • Good analytical skills.
  • Certifications like ITILv4 and/or CCNA will be an advantage

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