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Desktop Support Specialist jobs

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    • Microsoft 365 administration and support.
    • VPN and endpoint security support.
    • Understanding of ITIL-based support processes.
    • The desktop support specialist should receive IT-related concerns, and then proceed to diagnose and solve these issues.
    • Clear written and verbal communication.
    • Provide support outside of standard business hours on an ad-hoc basis where required to support critical activities, incidents, or business events.
    • Knowledge of TP support and meeting room setups.
    • 5 years of experience required.
    • Strong knowledge of OS imaging & Auto Pilot.
    • Spare stock management at site.
    • Provide technical support to end users on their daily IT usage problem.
    • Adhere to the provided Service Level Agreements (SLAs).
    • Min. ITE/Diploma graduate with 1 year experience in desktop support.
    • Previous IT helpdesk and/or call centre support experience, including providing remote…
    • 2–5 years of experience in desktop support, IT support, or a similar role.
    • During periods when IT support colleagues are on leave, provide backup remote IT…
    • The desktop support specialist should receive IT-related concerns, and then proceed to diagnose and solve these issues.
    • Maintain a 95%+ response rate.
    • Liaise with support vendors for maintenance, support or issues resolution.
    • Perform troubleshooting for client platform related problems.
    • Collaborate with vendor support teams to resolve technical problems within the desktop environment.
    • Offer daily essential IT support and services to our users,…
    • 3–5 years of relevant IT support or infrastructure experience.
    • Set up, configure, and maintain Windows desktop environments.
    • Proven work experience as a desktop support engineer or support technician.
    • With more than 3 years of IT deskside support and solid experiences in providing VIP…
    • Handle IT support needs of local internal teams.
    • Experiences with Cisco LAN support/troubleshooting.
    • Knowledge in MS Office suits, Apple and Android smart…
    • Basic networking support & support in the OS platform.
    • Provide onsite support at the client's premises, remote support by phone & email, and standby support.
    • Provide onsite support at client's premise, remote support by phone & email, and standby support.
    • User support experience is preferred.

Job Post Details

Desktop Support Engineer - job post

FOURTECHPAL PTE. LTD.
Singapore
$5,000 - $6,000 a month - Contract
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Job details

Pay

  • $5,000 - $6,000 a month

Job type

  • Contract

Location

Singapore

Full job description

Role Overview

The Desktop Support Engineer will be responsible for providing day-to-day end-user support and ensuring smooth operation of workplace IT services. The role includes support for Microsoft 365 technologies, endpoint devices, user administration, and first-level troubleshooting for business applications.

The engineer will act as the primary point of contact for end users, ensuring timely issue resolution and maintaining a high level of customer service.



Key Responsibilities

End-User & Workplace Support

  • Provide technical support for:Windows 11 operating systems
    Microsoft 365 services
    Exchange Online
    Microsoft Teams
    OneDrive
    Intune / knowledge will be a huge plus
    Azure AD, Entra ID / knowledge will be a huge plus
  • Troubleshoot hardware and software issues for end users
  • Support Lenovo ThinkPad devices and peripherals
    • Provide first-level support for workplace collaboration tools and applications



Required Skills & Experience


Technical Skills

  • Windows 11 administration and troubleshooting
  • Microsoft 365 administration and support
  • Exchange Online, Teams, OneDrive support
  • Intune device management / knowledge will be a huge plus
  • Azure AD / Entra ID administration / knowledge will be a huge plus
  • VPN and endpoint security support
  • Basic Active Directory administration

Preferred Skills

  • Experience supporting Fortinet VPN solutions
  • Experience with PAM solutions
  • Understanding of ITIL-based support processes
    • Experience with ticketing systems and SLA-driven environments



Key Objectives

  • Ensure smooth day-to-day end-user operations
  • Deliver timely incident and request resolution
  • Maintain high user satisfaction and SLA compliance
  • Support stable and secure workplace IT environment
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