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Patient Service Associate, Specialist Outpatient Clinic*(6293)
NATIONAL UNIVERSITY HOSPITAL (SINGAPORE) PTE LTD
·
3.7
Clementi
$1,800 - $2,800 a month
Full-time
Apply on company site

Job details

$1,800 - $2,800 a month
Full-time
Clementi

Full job description

Job Purpose

  • To deliver friendly, efficient customer serviceand create a warm and welcoming atmosphere for all internal and externalcustomer/patients.
  • With the key aim to provide excellence patientcare and satisfaction.
Duties and Responsibilities

  • Primary Duties and Responsibilities
  • Incredible care for patients:
  • Practice NUH Service Acts – “G.O.O.D” toenquiries from patients and/or NOK.
  • Ensure compliance to SOC Operations Standards
  • Handle patient feedback and ensure timely escalation to Service Team Leader / Service Executive whenever necessary.
  • Counter assistant
  • Perform registration and screening of patients, with accuracy and no data breach.
  • Ensure accurate billing and timely collection of payment on the same day.
  • Ensure compliance to clinic facilitiesreadiness, e.g. Patient waiting area and self-service kiosks
  • Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time.
  • Room assistant
  • Assist clinicians and/or therapists for a smooth clinic consultation.
  • Ensure proper care and coordination and coordinate first/follow-up appointments for patients.
  • Manage wait time and keep patient updated in a timely manner.
  • Monitor and clear EPIC workqueue on same workday.
  • Incredible care for staff:
  • Be ready for deployment across all clinics.
  • Create our future:
  • Engage patient on the use of kiosks and NUHS mobile application.
  • Adhere to clinic/department and hospital policy and procedure (e.g.: SOP)
  • Secondary Duties and Responsibilities
  • Assume any other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executive (e.g.: adminsupport duties, statistics etc.).
  • Participate in quality improvement project(e.g.: 6S, RIE, service improvement project).
Job Specification/ Requirements

  • Minimum“N” level holder with relevant healthcare experience.
  • Healthcareor service or related industry is preferred.
  • Proficientin computer skills.
  • Teamplayer with good communication and interpersonal skills.
  • Ableto multitask and work in a fast-paced environment.
About the NATIONAL UNIVERSITY HOSPITAL

The National University Hospital is a tertiary hospital and major referral centre with over 50 medical, surgical and dental specialties, offering a comprehensive suite of specialist care for adults, women and children. It is the only public hospital in Singapore to offer a paediatric kidney and liver transplant programme, in addition to kidney, liver and pancreas transplantation for adults.

The Hospital was opened on 24 June 1985 as Singapore’s first restructured hospital. Each year, the Hospital attends to more than one million patients.

As an academic health institution, patient safety and good clinical outcomes are the focus of the Hospital. It plays a key role in the training of doctors, nurses, allied health and other healthcare professionals. Translational research is pivotal in the Hospital’s three-pronged focus, and paves the way for new cures and treatment.

A member of the National University Health System, it is the principal teaching hospital of the NUS Yong Loo Lin School of Medicine and the NUS Faculty of Dentistry.

For more information, visit

www.nuh.com.sg
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