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End User Support Specialist jobs

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    • Enhance and maintain the end user computing capabilities to enhance end users’ productivity and their mobility needs.
    • IT Infrastructure Library (ITIL v3/4).
    • View all CLPS jobs - Singapore jobs - Technical Support Specialist jobs in Singapore
    • Salary Search: End User Support salaries in Singapore
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    • Any other ad-hoc duties as required.
    • Provide technical support for any IT related matters or issue;
    • Document technical procedures, user manuals, and FAQs;
    • Entry level are welcome to apply;
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    • You listen to the people you support and factor their input into how you solve problems, rather than imposing a fix and moving on.
    • Who We're Looking For.
    • Install, update, and patch operating systems and standard software on end‑user devices.
    • 1–3 years of experience in IT support, helpdesk, or desktop support…
    • Deploy, configure, and maintain end-user devices and peripherals.
    • The IT Support Specialist is responsible for ensuring the smooth operation of internal IT…
    • Manage and support employee workstations, laptops or mobile devices for end-users to be in good working condition.
    • Maintain backups and restoration tests.

Job Post Details

End User Support - job post

CLPS
2.3 out of 5 stars
Singapore
$3,000 - $4,000 a month - Contract

Job details

Pay

  • $3,000 - $4,000 a month

Job type

  • Contract

Location

Singapore

Full job description

Duration: 1 year Contract subject to renewal

Location: Ang Mo Kio

Role Overview

  • Assist to plan and develop the x86/ x64 Microsoft related technology stack to support the end user computing infrastructure
  • Develop review, maintain and enhance end user computing infrastructure, ensuring compliance to processes, guidelines, SLA to support digital workplace and enterprise environment.
  • Enhance and maintain the end user computing capabilities to enhance end users’ productivity and their mobility needs.

Responsibilities:

  • Establish plans and procedures for development of end user computing infrastructure in the area of Workplace and Wintel to support the productivity and enablement of business services.
  • To support the Microsoft x86/ x64 technology stacks for the end user computing infrastructure for the business productivity needs
  • Manage the operational and security compliance of end user computing infrastructure and its Service Levels of Operations.
  • Establish effective business partnership and sharing of objectives with internal business users and partners
  • Effective management of the end user computing solutions to meet the business productivity needs.
  • Meet the Service Level Agreement, operational and security requirement for end user computing infrastructure.
  • Ensure the day to-day operations of the desktop / mobile computing services are carried to ensure uninterrupted business service availability.
  • Align with the business objectives/ strategy in area of end user computing technologies to support the productivity needs of the Bank.
  • Effective use of end user computing technology stacks that enable and underpins the business applications.
  • Achieve the right sized, optimized setup that support the technology expectations, Service-Level Agreement and capacity.
  • Run and maintain the 24/7/365 Operations for Technology
  • Assist in critical services Uptime & Recovery, scheduled Disaster Recovery (DR) activities.

EDUCATION

  • Diploma/Degree with major in Business and/or Technology
  • Minimum 3 yrs of experience in the infrastructure related

COMPETENCIES

  • Technology management in broad area of end user computing and Microsoft technologies including SCCM & Active directory. Azure fundamentals
  • Workplace productivity and enterprise mobility technologies.
  • Helpdesk Support
  • Business Communication & People Development Skills
  • Knowledge of Banking Regulations including Software/Licensing Management

Certifications

  • IT Infrastructure Library (ITIL v3/4)
  • Microsoft certifications

Pay: $3,000.00 - $4,000.00 per month

Work Location: In person

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