End User Support Specialist jobs

Job Responsibilities

• Provide daily IT support for the Singapore office, including managing and maintaining devices such as workstations, laptops, mobile devices, printers, IP cameras, switches, and wireless access points.

• Deliver executive level IT support and remote assistance for SHEIN employees across the APAC time zone.

• Collaborate with internal teams to troubleshoot, resolve, and document technical issues and improvement initiatives.

• Manage user onboarding and offboarding, including setting up accounts, systems, and orientation sessions.

• Ensure IT systems remain secure, up to date, and compliant with company policies.

• Maintain accurate documentation of IT incidents, assets, and solutions.

• Coordinate with third party service providers and external partners to ensure timely resolution of technical issues and maintain enterprise-level IT standards.

• Support and implement IT policies and procedures as required.

• Occasionally work on public holidays, with compensatory time off provided.
  

Job Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field OR equivalent work experience.

• Minimum 1 year of experience in an enterprise IT support or systems administration role.

• Strong working knowledge of computer hardware, operating systems, networking fundamentals, and endpoint management tools.

• Proficiency in diagnosing, troubleshooting, and resolving IT-related issues promptly.

• Familiar with helpdesk ticketing systems and remote support tools

• Excellent interpersonal skills with a strong customer service orientation.

• Detail-oriented, highly organized, and capable of managing multiple priorities efficiently.

• Able to work independently and collaboratively in a fast-paced environment.