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Service Contract Specialist - job post

Getinge South East Asia Pte.Ltd
3.5 out of 5 stars
Singapore•Remote
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Benefits

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  • Work from home

Full job description

Service Contract Specialist

Date: Jun 11, 2026
Location: Singapore, SG
Company: Getinge South East Asia Pte.Ltd
Remote Work: 1-2 days at home (site based)
With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.

Job Overview
The Service Contract Specialist, a key member of the Service Back-Office team, is responsible for the end‑to‑end management of service contracts. The role ensures timely proposal and renewal of contracts, improves contract profitability, and manages all contract-related data accurately in the system.
Job Responsibilities and Essential Duties
Daily responsibilities
  • Review and prepare data analysis and findings on service contracts profitability for review meetings using Power-BI.
  • Extract and prepare service contracts profitability summary card for management review.
  • Prepare proposals for tender submissions to customer’s platform.
  • Send contract proposals to customers promptly.
  • Follow up with customers and revise contract proposals as needed.
  • Review Master Service Agreement contract terms and conditions from customer to safeguard the company’s interests.
  • Ensure contracts comply with company guidelines.
  • Collaborate with the Senior Service Contract Specialist to prepare contract proposals, de-escalation disputes and contractual issues.
  • Establish pricing structures for service contracts based on product lines and contract levels.
Month-End responsibilities
  • To prepare monthly service slides on service contracts.
  • Generate monthly service contract KPI reports (e.g., renewal rate, profitability, trends).
Data Maintenance
  • Create warranty and service contracts in SAP, execution of maintenance plan and archive the hard copies.
  • Monitor the expiration of existing warranty and service contracts.
  • Update contracts in SAP when equipment is decommissioned, ensuring documentation is current.
Administrative responsibilities
  • To be an SAP Key User and a subject matter expert (SME) for service contracts in the service team.
  • Provide support to the Service Coordination Team if required.
  • Perform any ad-hoc duties assigned by the line manager and/or the Company.
Minimum Requirements
  • Proven experience as a service coordinator and/or customer service role with 3-5 years working experience
  • Minimum Diploma holder in any discipline.
Required Knowledge, Skills and Abilities
  • Possess excellent communication and organizational skills.
  • Able to work in a fast-paced environment.
  • Able to work independently and as a team.
  • Proficiency in MS Office and SAP is preferred.
Supervision/Management of Others
  • Contribute to Team Players, Forward Thinkers, and Game Changers behaviours.
Internal and External Contacts/Relationships
  • Main contacts, internal: Sales, Service, Finance, Customer Service, and logistics.
  • Main contacts, external: Customers, Distributors, Suppliers.
Environmental/Safety/Physical Work Conditions
  • Ensures environmental consciousness and safe practices are exhibited in decisions.
  • Ensure that all work is conducted in a manner compliant with the Local Safety Regulation and all relevant country legislation.
  • Use of computer and telephone equipment and other related office accessories/ devices required to complete assignment
  • May work extended hours during peak business cycles.
  • Must comply with all company environment, health and safety policies, including the use of appropriate personal protective equipment when required.
  • Travel requirements: NA
#Li-SN2

About us
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.
Getinge is an equal opportunity employer. Getinge will, at all times, will comply with all applicable human rights and other legislation when considering all qualified applicants for employment.

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