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    • Check the table setting, cleanliness and side station preparation as per work station assigned prior to start of operation hour on each meal period.
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    • Minimum 2 years of hotel front office experience.
    • Ensure all guest relation services, behavioural and technical are maintained in accordance with the hotel…
    • Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log.
    • Comply with hotel and department policies and procedures at all times.
    • Support marketing and promotion of hotel-led events, ensuring strong attendance, media…
    • Comply with hotel and department policies and procedures at all times.
    • Design and adapt creative assets for hotel, F&B, lifestyle, spa, events, partnerships and…
    • Pull and analyse reports from hotel systems and partner platforms.
    • Always comply with hotel and department policies and procedures.
    • Comply with hotel and department policies and procedures at all times.
    • Support marketing and promotion of hotel-led events, ensuring strong attendance, media…

Job Post Details

F&B Guest Services Officer/Leader
FAIRMONT
·
4.1
80 Bras Basah Road, Singapore 189560
Full-time
Apply now

Job details

Pay information not provided
Full-time
Shift system
80 Bras Basah Road, Singapore 189560

Full job description

Company Description


HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 11 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.


Job Description


The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • Check the table setting, cleanliness and side station preparation as per work station assigned prior to start of operation hour on each meal period

  • Greet and farewell guests in a friendly, courteous manner

  • Offer menu options, offer menu advice and take orders

  • Serve food in efficient manner

  • Operate and use POS

  • Look for ways to upsell and add value

  • Act professionally when dealing with guest complaints or problems, and keep manager or immediate superior informed on all matters

  • Accuracy in order taking, timeliness in pickup and delivery of menu items

  • Cleanliness and work safety in food preparation and service areas

  • Perform or assist in the Hosting and Bartender duties whenever is required

  • Perform opening shift and closing shift duties as assigned


Qualifications
  • 1-2 years of F&B Experience Preferred

  • Minimum GCE ‘O’ level education

  • Read, write, speak English fluently


Additional Information


Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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