Job Description & Requirements

We are looking for an IT Support Executive to provide enterprise-level assistance to our staff and consultants.

Requirement

• Diploma in IT-related discipline.
• At least 1 year of IT software/hardware/network support experience
• Hands-on experience with Windows/Mac OS/iOS/Android environments.
• Experience in managing servers, routers, switches, firewalls, and other network devices and IT infrastructure
• Experience in RPA, IT security and cloud technologies (AWS/GCP) is preferred
• Excellent problem-solving and communication skills.
• Able to work independently (Training will be provided)
• Able to start immediately or within short notice

Responsibility

• Provide 1st line support to all users via any interaction tools available promptly from users.
• Responsible for assisting all users with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.
• Process Basic IT technical skills, supporting Microsoft Windows, macOS, iOS and Android, Network – WIFI, printer and In-house applications
• Account setup and network configuration
• Handle daily operations of all network equipment, including daily checks on the network security, health and connectivity on the WAN, LAN & Cloud infra.
• Design and implementation of new RPA processes to meet business requirements
• Provide step-by-step technical help and training, both written and verbal.
• Documents standards and procedures
• Answer calls promptly. Log incidents/calls onto the Helpdesk systems, assess priority, diagnose, troubleshoot and analyze and provide immediate solutions within his/her capacity.
• Assist in troubleshooting and solving user incidents and escalating incidents to necessary escalated personnel as required.
• Ensure track, monitor and follow-up incidents/cases logged and manage incidents/cases closed within our Service Level.
• Inform appropriate supervisors/managers with concerns relating to operational issues; suggesting and implementing corrective action as necessary.
• Ability to cover after-office hours and weekend support if there are any urgent or critical issues or activities
• Performs other related duties as assigned or requested.