SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Job Description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

Operations Assistant (OA) will report directly to Catering Supervisor (Pre-set) and his/her duties and responsibilities are as follows:
Collect, build up the carts and check First Class (FRCL), Business Class (BCL), Economy Class (EYCL) meals, Special Meals (SPML), beverages and other Inflight items for uplift to aircraft according the airlines’ requirements;
Perform pick confirm on Infolog upon the collection of all items from Food Bank, Sub-store, and Bakery;
Collect from Supplies the items listed in Non-Rechargeable Multi-ltem Stores Requisition Forms;
Mark all FRCL and BCL food items indicating flight number and content; to store them with the economy class meal in the Holding Refrigerators;
Check all the airline carts (inclusive of FRCL, BCL and EYCL preset trays and SPML) and bulk items to ensure uplift according to airlines’ requirements;
Coordinate with Catering Control and make final adjustments according the final passenger load;
Prepare additional meals for FRCL, BCL and EYCL if loading has not commenced;
Ensure that equipment set comply with the correct Equipment Load Plan;
Ensure adherence to HACCP and all food safety procedures and food hygiene;
Use the SQ/SATS Handover Forms and handover directly to the cabin staff for SQ/OAL flights where they do the handover on-board;
Load and unload of Catering items into and off aircraft according the Galley Loading Plan and is in charge of the galley loading for the galley assigned;
Ensure that equipment set is completely and correctly loaded in various galleys at aircraft;
Check meals with cabin crew on board the aircraft before handing over all food and store item to crew;
Co-ordinate last minute additional meals uplift;
Obtain crew signature on checklist and supply documents and submit these to Control Centre at the end of the shift;
Ensure the work area is tidy/clean and all bins are returned to their designated areas after each airline’s groundwork;
Dispose of rubbish and carton boxes at their designated areas; and
Follow safety and health procedures at your workplace;
- Not endanger yourself and your colleagues;
- Not tamper with safety devices, or perform wilful or reckless acts;
- Report unsafe work conditions, behaviours and workplace incidents (regardless of whether an injury has taken place); and
- Provide suggestions to improve safety and health at work
Any other duties assigned or instructed by the officer