Help keep Honeywell’s connected building services reliable, responsive, and operational. You will monitor Forge cloud applications, investigate service cases, and partner with Field Service Professionals to restore service and identify opportunities that improve customer outcomes.

THE OPPORTUNITY

In this role, you will support the availability and performance of cloud-based services through disciplined monitoring, analysis, troubleshooting, and cross-functional collaboration. Your work will help improve service responsiveness, system reliability, and the customer experience.

KEY RESPONSIBILITIES

Monitor Forge cloud applications remotely, assessing system health, connectivity, and service performance.

Triage and analyse Forge-generated service cases, determine the appropriate next action, and collaborate with Field Service Professionals to resolve issues efficiently.

Use Forge data to identify potential Spot opportunities and communicate clear, actionable insights to Field Service Professionals.

Investigate connectivity and performance issues, track them through resolution, and escalate when required.

Collaborate with cross-functional teams to improve service reliability and customer outcomes.

Provide structured feedback to back-end development teams to support product and platform improvement.

Maintain clear operational records and contribute to consistent service-level performance.

YOU MUST HAVE

Diploma or bachelor’s degree from an accredited institution in Electrical, Electronics, Instrumentation, Controls Engineering, or a related technical discipline.

3+ years of software engineering experience, with a focus on monitoring and troubleshooting cloud-based applications.

Working knowledge of a major cloud platform such as AWS, Microsoft Azure, or Google Cloud, including cloud-monitoring tools and practices.

Experience collaborating with field service teams or comparable operational groups.

Experience using logging, alerting, and incident-management systems to support timely issue resolution.

Experience with Building Management Systems and Heating, Ventilation and Air-Conditioning (HVAC) systems.

WE VALUE

Ability to identify energy waste or sub-optimal HVAC operation and recommend practical improvements.

Knowledge of cybersecurity best practices for cloud environments.

Strong analytical and problem-solving skills, with close attention to detail.

Ability to work independently while collaborating effectively in a distributed team environment.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

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