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IT Cluster Manager jobs in Singapore

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    • Run ITIL-aligned service delivery (incident, request, problem, change) with clear SLAs and rigorous post-incident reviews (PIRs).
    • View all TECHNTEA PTE. LTD. jobs - Singapore jobs
    • Salary Search: IT Operations Manager salaries in Singapore
    • This role requires both strategic leadership and the willingness to roll up sleeves to provide daily IT support across all levels.
    • Plan, build, run, and monitor IT operations covering infrastructure, cloud platforms, endpoints, networks, and business systems to ensure high performance,…
    • We are seeking a proactive and experienced Manager, Computer and Systems Information to oversee the company's IT infrastructure, business systems, and…
    • We are seeking a proactive and experienced Manager, Computer and Systems Information to oversee the company's IT infrastructure, business systems, and…
    • You will drive the delivery of resilient IT support services, establish governance frameworks and policies, ensure compliance with security and operational…
    • With a commercial nature, you will need to lead large IT projects, design and deployment.
    • Attractive Salary Package + Bonus Structure.
    • We are seeking an experienced Senior IT Specialist to lead and support enterprise IT infrastructure, regional systems operations, and digital enablement…
    • The IT Manager is responsible for the seamless running of computer systems within the limits of the Company’s requirements, specifications, costs, and timelines…
    • IT Service Manager role supports day-to-day IT operations, service delivery, incident management and continuous service improvement.
    • You'll be working across on-premises environments, Azure cloud, and end-user computing programmes — all while ensuring we stay ahead of security and governance…
    • Compensation: Up to S$5,000/month + 13th-month bonus + up to 3 months variable bonus.
    • You'll keep the estate running, contribute to the company's IT strategy…
    • Mentor and develop a high-performing support team, ensuring continuous training, clear goals, and efficient operations.
    • Knowledge of ITIL frameworks or similar.
    • We are seeking a capable IT professional to take charge of day-to-day IT operations and staff support, while also working across IT governance, policy, and…
    • The successful candidate will be responsible for operational leadership, customer engagement, service delivery governance and the management of multiple onsite…

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Job Post Details

IT Operations Manager - job post

TECHNTEA PTE. LTD.
Singapore
$8,000 - $11,000 a month - Permanent
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Job details

Pay

  • $8,000 - $11,000 a month

Job type

  • Permanent

Location

Singapore

Full job description

Key Responsibilities (Outcome-Led)

IT Service Delivery & Process Excellence

  • Run ITIL-aligned service delivery (incident, request, problem, change) with clear SLAs and rigorous post-incident reviews (PIRs).
  • Oversee L1–L2.5 support teams to ensure efficient ticket triage, prioritization, and resolution within SLA targets.

Identity & Access Lifecycle Management

  • Lead end-to-end identity lifecycle automation for employees and applications using Okta (SSO/MFA/SCIM).
  • Enforce strong authentication, least-privilege access, and timely joiner-mover-leaver (JML) processes.

Endpoint Management & Productivity

  • Maintain endpoint posture and user productivity for a Mac-first fleet via Jamf Pro.
  • Implement baselines, patching, compliance monitoring, and software deployment.

Collaboration Platform Operations

  • Operate and maintain collaboration tools (e.g., Google Workspace, Lark) and ensure tenancy hygiene, data lifecycle, and retention policies are executed as designed .

Office IT & Network Foundations

  • Oversee office IT infrastructure (network/Wi-Fi, meeting rooms/AV, printing) with partners, ensuring audit-ready site operations .

SaaS Governance & Asset Lifecycle

  • Govern SaaS access and licensing hygiene.
  • Manage asset accuracy from procurement to disposal, with documented evidence.

Cross-Functional Collaboration

  • Partner with Project Managers and Solution Architects to ensure operational stability and support technology initiatives.

Success Measures

  • SLA attainment consistently met, with a downward trend in MTTR; major incidents are rare and well-remediated.
  • Patch/compliance targets achieved on time; deviations corrected rapidly.
  • SSO/MFA coverage near-universal; JML processes timely (day-1 readiness, rapid deprovisioning).
  • Asset records accurate, with documented disposal processes; ticket deflection via knowledge/self-service improves monthly.
  • Smooth rollouts with measurable adoption and reduced support load.

Qualifications & Skills

  • Bachelor’s degree in Computer Science, IT, or related field
  • Minimum 6–10 years in IT operations, including hands-on administration and team leadership in a multinational environment
  • Certifications such as ITIL, Jamf Certified Administrator, or Okta Certified Administrator.
  • Experience operating in fast-growth or regulated environments.
  • Familiarity with multinational team management.

Technical Expertise:

  • Proficiency in JAMF Pro (macOS/iOS endpoint management) and Okta (identity lifecycle automation).
  • Strong command of ITIL practices and experience with ITSM tools (e.g., Jira Service Management)
  • Admin proficiency in Google Workspace and modern collaboration suites (e.g., Lark).

Leadership Skills:

  • Clear operational judgment, stakeholder communication, and vendor/SOW management.
  • Ability to simplify processes, eliminate toil, and enforce hygiene standards .
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