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    • Remote support for clients regardless of location.
    • Provide virtual and email support for internal users.
    • Mobile device configuration and support (iPhone/iPad).
    • Excellent interpersonal and communication skills, with the confidence and discretion to support senior stakeholders directly.
    • Work closely with operations and finance teams to support business processes.
    • Willingness to learn new technologies and support multi-site operations.
    • Minimum 4 years of experience in technical or systems support environments.
    • Provide phone support according to assigned rotation schedules to ensure continuous…
    • Work closely with operations and finance teams to support business processes.
    • Willingness to learn new technologies and support multi-site operations.
    • Software installation in Windows machines.
    • Any other ad-hoc duties as assigned or required.
    • Job Types: Full-time, Contract.
    • Microsoft 365 administration and support.
    • VPN and endpoint security support.
    • Understanding of ITIL-based support processes.
  • If you are that person with the caliber, drop us a note and we will get back. Discover wonderful opportunities at RAMMP IT Solutions, where you can work…
    • Deliver comprehensive EUC/Desktop field services support.
    • Provide deskside support for software deployment and configuration changes.
    • Provide on-site support for hardware and software.
    • Direct unresolved issues to the next level of support personnel.
    • 待遇 • Medical/insurance covered.
    • Basic networking support & support in the OS platform.
    • Provide onsite support at the client's premises, remote support by phone & email, and standby support.
    • Ability to support global users remotely.
    • Ability to manage regional vendors for support and maintenance in line with global procurement, support and…
    • BCP & DR: Actively participate and support Business Continuity Planning (BCP) and Disaster Recovery (DR) drills, ensuring IT support readiness during…
    • Provide meeting room and AV support.
    • Experience in desktop support and troubleshooting.
    • At least 2 years of IT support experience.
    • Escalate complex issues to Level 2 / Level 3 support teams when required.
    • Provide onsite and remote technical support for desktops, laptops, and workplace…

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Job Post Details

Air Charter Service logo

IT Support Engineer - job post

Air Charter Service
3.4 out of 5 stars
Singapore
$4,500 - $5,500 a month - Full-time

Job details

Pay

  • $4,500 - $5,500 a month

Job type

  • Full-time

Location

Singapore

Benefits

Pulled from the full job description

  • Additional leave

Full job description

Company Description


Air Charter Service is a global aircraft charter broker specialising in private jet, commercial airliner, and cargo aircraft charters. Founded in 1990 and headquartered in London, the company operates through a worldwide network of offices across Europe, the Americas, the Middle East, Africa, and Asia-Pacific.

We are seeking a dedicated IT Support Engineer to join our team to help maintain our company’s infrastructure, resolve technical issues and provide support to our employees both locally and globally.


Job Description


This is a “hands-on” role in which support is frequently provided both face-to-face and virtually within the workplace, requiring a calm, professional, and sensitive approach.

  • Provide virtual and email support for internal users
  • Microsoft 365 User Administration
  • Starters / Movers / Leavers process
  • Backup administration and testing
  • Ensure that all problems are accurately logged within the Helpdesk system, resolved promptly and efficiently, or escalated where appropriate
  • Document new and update existing IT procedures
  • Assist with projects of all sizes, including technology infrastructure and software projects
  • Overall management and responsibility for the efficient handling of support requests
  • The ability to conduct and participate in client meetings / system demonstrations
  • Remote support for clients regardless of location
  • Software installation, desktop imaging, software inventory, and monitoring
  • Configuration and installation of physical and virtual servers
  • Administration and configuration of Cisco networking devices (switches / firewalls)

Qualifications
  • At least 1 year of technical experience
  • Ideally minimum of 3 years’ experience providing 2nd and 3rd line IT support
  • A professional approach with excellent communication and interpersonal skills
  • Strong experience installing, supporting, and troubleshooting:
    • Windows 11
    • Microsoft 365 and Exchange
    • Active Directory
    • Networking technologies including DNS, DHCP, and TCP/IP
    • VMware and Hyper-V
    • Remote access tools
    • Mobile device configuration and support (iPhone/iPad)
  • The ability to work effectively under pressure while maintaining a positive, customer-focused attitude
  • The ability to accurately understand and interpret customer requirements
  • Excellent time management skills with the ability to prioritise and manage workloads independently

Additional Information


WHAT IS IN IT FOR YOU

  • Competitive Salary
  • 20-day holiday which increases with length of service
  • Additional paid leave for wedding, moving house, holiday shopping and more
  • A friendly, fun and very exciting environment enhanced with regular company-funded social events and seasonal parties

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