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    • Demonstrate client needs analysis, product recommendations, craftsmanship explanations, and sales closing techniques to support sales consultants in identifying…
    • View all LAO PU GOLD SINGAPORE PTE. LTD. jobs - Outram jobs - Client Experience Manager jobs in Outram
    • Salary Search: Client Experience Manager (Jewellery Retail) salaries
    • Experience in retail or jewellery sales is an advantage.
    • Provide excellent customer service and support daily retail operations, including managing stock…
    • Achieve category wise sales target for the allocated section.
    • Monitor the stock in the section and ensure adequate stock for sales.
    • Previous experience in sales, preferably in the jewellery or retail industry.
    • Promote and sell a wide range of jewellery products.
    • Candidate with retail or jewellery experience is an added advantage.
    • Be self-motivated and driven to achieve monthly sales targets.
    • BUY AND SELL PRE-OWNED AND LUXURY WATCHES.
    • ASSIST CUSTOMERS WITH WATCH SELECTION AND PROVIDE PROFESSIONAL PRODUCT KNOWLEDGE.
    • 6 OFF DAYS IN A MONTH.
    • Proven track record of achieving sales and retail targets.
    • Consistently achieve and exceed individual and boutique sales targets.
    • Strong network within the jewellery and luxury ecosystem.
    • Deep knowledge of fine jewellery,luxury markets, and sourcing practices.
    • Holder of GIA/FGA or similar.
    • Opportunities to develop skills across marketing, sales and jewellery craftsmanship.
    • Comfortable interacting with customers and conducting sales consultations.
    • Previous sales experience, preferably in jewellery or retail sectors.
    • Promote and sell a diverse range jewellery to meet sales targets.
    • Product knowledge & sales techniques:
    • Contribute to the boutique achieving its sales targets;
    • Master the Brand's sales techniques as per training received;
    • Responsible for all sales activities in store within Hermès standards of image and services.
    • With 2 years of relevant retail experience in luxury brand, high-…
    • Retail, sales or customer service experience is an advantage.
    • Basic Salary + Monthly Sales Incentives.
    • Sell luxury watches and handle customer trade-ins.
    • To achieve business objectives, you will be expected to create synergies with Fashion teams, share your knowledge and expertise, and strive for excellence at…
    • An outgoing, positive, and customer-focused personality.
    • Comfortable communicating with and engaging customers from different backgrounds.

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Client Experience Manager (Jewellery Retail)
LAO PU GOLD SINGAPORE PTE. LTD.
Outram
$9,000 - $10,000 a month
Full-time
Apply on company site

Job details

$9,000 - $10,000 a month
Full-time
Outram

Full job description

Job Description

We are seeking an experienced Client Experience Manager to oversee client experience, service quality, jewellery craftsmanship knowledge, customization services, and sales team development. The successful candidate will play a key role in delivering personalized service to VIP and high-net-worth clients while enhancing customer satisfaction, sales performance, and long-term client relationships.

Key Responsibilities

1. Client Experience and Relationship Management

Manage in-store client experience and service quality, including serving VIP, high-net-worth, and key clients.

Understand clients’ purchasing needs, design preferences, budgets, and craftsmanship requirements to provide professional product recommendations and purchasing advice.

Follow up on client feedback and after-sales needs to improve service processes, customer satisfaction, repeat purchases, and long-term client value.

2. Jewellery Craftsmanship and Customization Services

Apply knowledge of jewellery collections, gold materials, traditional gold craftsmanship, production processes, and product care.

Explain product features, craftsmanship, design outcomes, and production requirements to help clients select suitable jewellery and customization options.

Guide the sales team in product knowledge and craftsmanship, ensuring accurate communication of product value and professional handling of client enquiries.

3. Sales Development, Team Coaching, and Service Improvement

Demonstrate client needs analysis, product recommendations, craftsmanship explanations, and sales closing techniques to support sales consultants in identifying and converting sales opportunities.

Coach team members through on-the-job guidance and case reviews to strengthen their service standards and sales capabilities.

Drive high-value orders and customized jewellery sales by leveraging product expertise and traditional gold craftsmanship knowledge.

Work with the Store Manager and relevant teams to review sales performance, client feedback, and service issues, and improve customization coordination, after-sales follow-up, and overall store performance.

Job Requirements

Minimum 10 years of relevant working experience in the jewellery retail industry, with demonstrated expertise in client relationship management, jewellery craftsmanship, customization services, and sales team coaching.

Familiarity with jewellery products, gold materials, and traditional gold craftsmanship, with the ability to explain product features and apply relevant technical knowledge.

Experience in serving high-end clients, managing VIP client relationships, and providing personalized jewellery customization services.

Excellent client communication, sales, needs analysis, and team coaching skills.

Ability to leverage professional product knowledge to enhance customer experience and improve sales conversion.

Strong interpersonal, coordination, and problem-solving skills.
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