Manager Medical Device jobs

An expanding multinational

Medical Device

company is seeking a high-caliber

Senior Field Service Manager

to manage their Service & Engineering Team.

The successful incumbent will lead field service strategy, operations and service excellence agenda, supporting expansion across the

SEA region

. Working closely with global and regional stakeholders, the role will oversee technical services, customer support, service quality, product integrity and vendor management.

Responsibilities

Develop and execute the regional field service strategy and operating model

Establish clear governance, roles and resources

Responsible for regional field service performance and continuous improvement

Lead initiatives to improve service quality, customer responsiveness and operational consistency

Oversee technical support, complaint handling and service escalations

Ensure customer issues are managed effectively against agreed service levels

Partner with Sales & Marketing, RA/QA and other backend Operations to resolve service issues and improve customer experience

Requirements

Bachelor's degree or above in Engineering, Biomedical Engineering or a related discipline

10 to 15 years of relevant experience in field service within the medical device industry; Candidates with more experience will be considered for a more senior appointment

Strong leadership, stakeholder management and problem-solving capabilities

Given the volume of applications, we seek your understanding that only shortlisted candidates will be contacted. Thank you and we truly appreciate your interest.

Ambrose Chan

Registration Number: R1218177

EA License Number: 17C8502
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