Job Summary

Oversee the daily operations of multiple F&B outlets within an assigned region, driving food quality, service excellence, team performance, and profitability. Lead outlet managers to deliver consistent brand standards, and support new initiatives, menu rollouts, and outlet openings across the area.

Responsibilities

Lead and oversee daily operations across multiple outlets, ensuring smooth, efficient service aligned with brand standards

Conduct regular outlet visits, with hands-on involvement during peak hours to identify and resolve operational issues promptly

Drive best-practice sharing across outlets to close performance gaps between locations

Own area-level KPIs in sales, profit margin, food cost, labour cost, and customer satisfaction

Review outlet P&Ls, analyze sales and cost data, and develop revenue growth and cost control strategies

Develop the annual area budget and outlet performance targets, and track achievement against them

Create and execute turnaround plans for underperforming outlets

Lead, coach, and evaluate Outlet Managers, setting clear performance goals and conducting regular performance reviews

Build a strong talent pipeline by developing assistant managers, supervisors, and shift leads into future Outlet Managers

Support outlet recruitment, onboarding, training, and rostering to ensure optimal staffing and controlled labour costs

Foster a positive, high-performing, customer-focused culture that improves staff retention

Implement and enforce SOPs across all outlets to ensure consistency in food quality, hygiene, service, and customer experience

Conduct regular outlet audits and mystery shopper checks; ensure corrective actions are implemented and closed out

Ensure all outlets comply with SFA, NEA, fire safety, workplace safety, and HALAL requirements where applicable

Coordinate with the central kitchen and suppliers to ensure effective ordering, inventory control, and stock management, minimizing wastage and avoiding stock-outs

Oversee the handling of customer feedback and complaints to ensure prompt, professional resolution and uphold brand reputation

Analyze customer reviews and satisfaction data to drive continuous improvement

Lead or support new outlet openings, including site evaluation support, pre-opening preparation, staff recruitment and training, and launch operations

Drive the execution of new menu rollouts, marketing campaigns, and company strategic initiatives across the area

Act as a brand ambassador by exemplifying company values across all outlets

Required Competencies and Certifications

Minimum 8 years of F&B experience, including at least 3 years as an Area Manager or in an equivalent multi-outlet management role, with

proven experience managing 3 or more outlets concurrently

Minimum 3 years of experience as an Outlet or Restaurant Manager, with a solid foundation in single-outlet operations

Proven track record of meeting and exceeding sales, profit, and cost targets

Strong proficiency in P&L analysis, budgeting, rostering, and labour cost control

Strong knowledge of food safety, hygiene, and inventory control practices, and familiarity with Singapore’s SFA, NEA, and related regulations

Excellent leadership, communication, and cross-team coordination skills, with the ability to execute management direction through Outlet Managers

Strong analytical and problem-solving skills, with the ability to quickly diagnose outlet issues and take decisive action

Ability to work shifts, weekends, and public holidays as business needs demand, including outlet visits during peak periods

Proficient in English to communicate effectively; Mandarin is advantageous for liaising with Mandarin-speaking staff and suppliers

Preferred Competencies and Qualifications

Diploma or Degree in Hospitality, F&B Management, Business Administration, or related field

Food Safety Course Level 2 certification or higher

Experience leading outlet openings or brand expansion

Experience using POS, inventory, and rostering systems, with strong data reporting and analysis skills

Background in multi-outlet chains, central kitchen models, or fast-paced restaurant environments

First Bowl is a fast growing halal certified casual dining brand in Singapore, serving freshly prepared Chinese comfort food inspired by the warmth of home. We are committed to delivering quality food, great service, and an inclusive dining experience for everyone.

As we continue to expand, we're looking for passionate individuals to grow with us in a supportive team environment with opportunities for learning and career development.