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Medical Centre jobs in Novena

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customer service officer
MEDICAL CENTRE CONCIERGE OFFICER
$2,800 - $3,200 a month
Full-time

Job details

$2,800 - $3,200 a month
Full-time
Shift system
Singapore

Full job description

12 hours work shift: 8am to 8pm, 6 days a week

Welcome and assist patients, visitors, doctors, and staff professionally.

Provide

wayfinding, directions, and general information

about the medical centre.

Assist elderly patients, persons with disabilities, and those requiring additional support.

Manage

patient and visitor flow

, queues, and front-of-house areas.

Handle basic enquiries and direct medical or administrative matters to the appropriate department.

Support

access control

by monitoring visitors, contractors, and restricted areas.

Assist during

emergencies, evacuations, and incidents

, including crowd management.

Handle feedback and complaints professionally and escalate where necessary.

Assist with telephone calls, messages, and general communications.

Maintain accurate

incident records, reports, and shift handovers

.

Maintain

patient confidentiality, professionalism, and a high standard of customer service

.

Work closely with

medical, security, facilities, and management teams

to ensure a safe and welcoming environment.
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