Medical Dispatch jobs

Company Overview / Employee Value Proposition

We are an ambulance company that provides services for Accident & Emergency (A&E) cases, medical appointment, event standby, hospital discharge, and more. We have a fleet of ambulances and continue expanding to serve Singaporeans amid an aging population. At Sunlight Ambulance Services LLP, we are committed to delivering high-quality healthcare solutions focused on Emergency and Non-Emergency Patient Transport, Industrial Emergency Coverage, Event Medical Standby, and related services. Guided by our values of reliability, professionalism, and patient care, we strive to be a trusted partner within Singapore’s healthcare ecosystem.

Job Summary

Sunlight Ambulance Services LLP is looking for a proactive and organized Ambulance Operator Officer to manage ambulance bookings, handle customer calls, schedule and dispatch cases, and support operational efficiency in a fast-paced environment.

Responsibilities

• Manage ambulance bookings by scheduling and dispatching resources accurately to ensure timely deployment
• Handle customer calls and inquiries professionally to provide clear and accurate information about services
• Coordinate with operations staff to confirm ambulance and team availability and resolve booking challenges
• Follow up with clients to provide updates and resolve service-related issues promptly
• Assist the Coordinator in scheduling, dispatching, and allocating resources to support daily operations
• Maintain accurate records of bookings, incident reports, and vehicle usage to ensure operational transparency
• Communicate effectively with drivers, paramedics, and EMTs to ensure smooth execution of ambulance bookings
• Address customer feedback and escalate issues to the Operations Manager when necessary
• Build and maintain positive relationships with clients and stakeholders to enhance customer satisfaction
• Expected to take calls for 1 weekend(sat & sun) per month (Work From Home)

Preferred competencies and qualifications

• Minimum O Level/diploma or equivalent
• Certification in administration or customer service is a plus
• At least 1-2 years of experience in customer service, administrative, or operations roles
• Experience in healthcare, logistics, or emergency services is advantageous
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Work permit holders are welcome to apply

Other Information

• Competitive salary and performance incentives
• Opportunities for professional growth and development
• 10 days annual leave with 1 additional day every year
• 13th month performance bonus
• A supportive and collaborative work environment
• If you are a detail-oriented and service-driven professional with a passion for supporting critical healthcare operations, we’d love to hear from you!

Job Types: Full-time, Permanent

Pay: $2,500.00 - $2,800.00 per month

Benefits:

• Health insurance
• Parental leave
• Professional development

Education:

• Local Polytechnic Diploma (Preferred)

Experience:

• Customer service: 1 year (Required)

License/Certification:

• driving license (Preferred)

Work Location: In person