About PETRA

PETRA is Mission Group’s newest restaurant, set among the greenery of Dempsey Hill. Named after the ancient rose-stone city, PETRA offers a new expression of Mediterranean hospitality: Mediterranean-Levantine cooking led by Executive Chef Anas Shami, made for generous plates, long lunches and unhurried evenings. Mission Group’s other concepts include temper., Willow, Firebird by Suetomi, Carlitos, Casa Vostra, Chin Mee Chin and Ungrafted Vines.

About the Role

As Guest Relations Executive, you’ll shape every guest’s experience from the first booking to the farewell at the door. You’ll run reservations, private dining and event enquiries, look after our regulars and VIPs, and help build PETRA’s reputation in its first months.

Key Responsibilities

Reservations & Guest Journey

Manage reservations across phone, email, WhatsApp and online booking platforms

Plan table allocations and seating to balance guest experience with covers

Greet, seat and farewell guests warmly, and manage walk-ins and the waitlist

Confirm bookings and note dietary needs, special requests and celebrations

Private Dining & Events

Handle private dining, group and event enquiries from first contact to the day itself

Prepare event details and coordinate with service, kitchen and bar teams

Prepare quotations and event orders, and follow up on confirmations and deposits

Guest Relationships

Build and maintain guest profiles, preferences and VIP records in the reservation system

Respond to reviews, feedback and enquiries promptly and in a personal tone

Build loyalty among regulars, the Dempsey community and corporate clients

Reporting & Support

Track covers, no-shows, booking sources and guest trends

Support marketing campaigns, launches and special menus

Help set up guest relations processes and standards in our first months of operation

Requirements

At least 2 years of experience in guest relations, reservations, front desk or events in restaurants, hotels or luxury hospitality

Excellent written and spoken communication skills, with a warm and polished manner

Experience with reservation systems such as SevenRooms, TableCheck or Chope is an advantage

Highly organised and detail-minded, and stays calm during busy services

Comfortable using office software and email

Pre-opening or premium dining experience is an advantage

Diploma in Hospitality or Tourism Management is an advantage

Able to work evenings, weekends and public holidays

What We Offer

Competitive salary, with performance incentives

5-day work week

Annual leave / medical and dental benefits / staff meals / uniforms provided

Dining privileges across Mission Group concepts

The chance to be part of a new restaurant’s story from its opening months

Career growth within an expanding multi-concept hospitality group

Interested applicants may apply through MyCareersFuture. Only shortlisted candidates will be notified.

Petra is an exciting new concept centred around modern Mediterranean cuisine. Inspired by the philosophy and approach of Yotam Ottolenghi, the concept celebrates vibrant Mediterranean traditions, bold flavours, exceptional produce, and contemporary culinary expression. You will also have the opportunity to work closely with a master of the craft, providing an environment to learn, collaborate, and contribute to an ambitious culinary programme