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Onsite Desktop Support jobs in Singapore

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    • Provide technical support to end users on their daily IT usage problem.
    • Adhere to the provided Service Level Agreements (SLAs).
    • View all Opus IT Services Pty Ltd jobs - Singapore jobs - Desktop Support Technician jobs in Singapore
    • Salary Search: DESKTOP SUPPORT ENGINEER salaries in Singapore
    • The desktop support specialist should receive IT-related concerns, and then proceed to diagnose and solve these issues.
    • Clear written and verbal communication.
    • Support for remote and onsite users.
    • Rotational shifts and on-call support if required.
    • Provide Level 1 and Level 2 technical support to end users via Snow…
    • Good problem-solving skills and willingness to perform hands-on support.
    • Demonstrated prior experience in IT support, focusing on hardware management and…
    • Incident management and SLA-based support.
    • Desktop, laptop, monitor, and peripheral installation & troubleshooting.
    • Hardware break/fix and maintenance.
    • Provide technical support services, including troubleshooting, patching, configuration, testing, and maintenance for supported hardware and software.
  • View similar jobs with this employer
    • 2+ year of experience in a desktop support, helpdesk, or IT technician role.
    • This role will provide onsite/ on-call assistance to end-users within the…
    • Coordinate with external IT vendors for hardware repairs, software support, and technical issues when required.
    • Proficient in English (written and spoken.
    • Provide Level 1 (L1) remote support for basic desktop troubleshooting.
    • The desktop support specialist should receive IT-related concerns, and then proceed to…
    • Field support engineers should be available for on-call support for Critical outages / VIP support / Smart hand support.
    • New Starter Onboarding and Induction.
    • Minimum 3–5 years of experience in desktop support, endpoint engineering, or workplace services.
    • Experience supporting enterprise desktop and laptop…
    • Desktop support: 3 years (Required).
    • Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and…
    • Ø IT end-user computing devices and softwarerequirements shall include deploying, maintaining, managing, supporting, troubleshooting, installing and configuring…
    • Endpoint support: Windows, macOS, Intune-managed devices.
    • Any exposure to ticketing systems, RMM tools, or remote support platforms.
    • Provide onsite technical support for executives and VIP users.
    • Support for remote and onsite users.
    • Provide Level 1 and Level 2 technical support through…

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Job Post Details

DESKTOP SUPPORT ENGINEER - job post

Opus IT Services Pty Ltd
Singapore
You must create an Indeed account before continuing to the company website to apply

Location

Singapore

Full job description

Job Scope

  • Handle and manage all calls escalate by helpdesk
  • Provide technical support to end users on their daily IT usage problem
  • Adhere to the provided Service Level Agreements (SLAs)
  • Responsible in escalating to the Lead for all encounters that has high or potential customer satisfaction issues

Requirements

  • Nitec / Diploma in Information Technology or Computer Studies or equivalent
  • At least 1 year relevant experience in related field
  • Good Interpersonal Skills and Customer Service Skills
  • Good understanding of PC hardware configuration and install Microsoft Windows Operating Systems
  • Ability to handle basic network problem determination
  • Able to co-ordinate activities with the relevant parties (Helpdesk, Vendors and customers)
  • Willing to learn attitude and adapt to the changing IT environment
  • Ability to prioritize workload and schedule appointment with customers
  • Must be a team player

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