Order Processing jobs

The Order Processing Specialist is responsible for overseeing end-to-end order-to-cash activities and serves as the primary point of contact for order and inventory-related inquiries. This role works closely with internal teams and directly with customers to ensure timely order fulfillment and a high level of customer satisfaction. Success in this position requires strong business acumen, the ability to adapt to changing situations, and sound problem-solving skills. Proactivity, excellent organizational abilities, and the capacity to identify and address potential issues before they arise are essential. The ideal candidate thrives in a collaborative environment and contributes to a team focused on supporting the company’s continued high-growth trajectory.

Main Responsibilities & Tasks:

• Act as the primary point of contact for customer inquiries, providing timely and professional responses.

• Resolve customer issues and complaints efficiently, including conducting face-to-face meetings with customers when necessary, while maintaining a positive customer experience.

• Ensure accurate order entry, pricing, and documentation in SAP B1 system.

• Conduct regular reviews with the Sales team to track delivery commitments for all open orders

• Track and communicate order status updates, delays, and changes proactively to customers.

• Support returns, credits, and invoicing inquiries in coordination with Finance and Operations

• Serves as a key point of contact for internal and external stakeholders, ensuring effective communication and timely resolution of issues while adhering to company business practices.

• Contribute to continuous improvement initiatives to enhance customer experience and operational efficiency.

Qualifications & Skills:

• Minimum of 3 years of relevant experience, preferably in supply chain, operations, or customer service roles.

• Strong team player with the ability to work independently with minimal supervision and make sound decisions in accordance with Sartorius policies and order management practices.

• Proven ability to manage multiple priorities, organize tasks effectively, and meet deadlines in a fast-paced environment

  Creative and critical thinking skills, with high adaptability to change and the ability to propose effective solutions when challenges arise

• Meticulous and detail-oriented, with a strong focus on accuracy and quality

• Excellent written and verbal communication skills in English

  Business-level proficiency

• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint

• Working knowledge of SAP systems (B1 and/or S/4HANA) as well as SFDC is a plus

• Experience in international trade, knowledge with LC, shipping operations and planning will be advantageous.