Research and identify solutions to software issues
Ask customers targeted questions to quickly understand the root of the problem
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to collect requirement and conduct demo
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients

Requirements:

Proven work experience as a Technical Support Engineer, IT Help Desk Technician or similar role
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Diploma in Information Technology, Computer Science or relevant field
Working experience in Online Learning System is a plus

Bamboo is an early stage technology company with the potential for great future. The ideal candidate is expected to have broad product vision complemented by strong development skills. Be part of our fun team and take the challenge of innovation opportunity for future learning through technology.

We offer the full time and part time work opportunity for the below positions.
Please feel free to contact us at info@bamboosys.com for more details.

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