Permanent Standard Chartered Permanent Customer Service jobs

#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Requisition Number: 55670
Job Location: Singapore, SGP
Global Grade: Band 4
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 16/06/2026
Posting End Date: 30/06/2026
:
Job Summary

This role could be based in Singapore, Hong Kong, India, Poland and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

The Head, Transaction Monitoring and Fraud Products is accountable for delivering Transaction Monitoring (TM) and Fraud technology products globally across all business lines.

This role owns the “how” and “when” , translating business needs into a sequenced, feasible technology product roadmap in close partnership with the Group Process Owner for Transaction Monitoring and Fraud.

You will be accountable for the end-to-end product lifecycle , including backlog prioritisation, roadmap sequencing and value delivery across the Transaction Monitoring and Fraud technology estate. This is a senior leadership role with final accountability for product decisions, balancing business demand, technical feasibility and delivery capacity while leading a distributed community of Product Owners.

Key Responsibilities

Strategy

Own the Transaction Monitoring and Fraud product roadmap and backlog, ensuring alignment to strategic priorities
Translate business and risk requirements into product features, system rules and scalable solutions
Drive prioritisation and sequencing decisions across competing demand, dependencies and delivery capacity
Maximise business value through continuous backlog refinement and feedback loops
Use data, insights and continuous feedback to refine priorities and accelerate value delivery
Balance innovation with risk, cost and delivery constraints to optimise outcomes
Partner with Group Process Owners, Hive Tech Leads and stakeholders to deliver high-impact outcomes
Ensure the voice of clients and stakeholders is reflected across the product lifecycle

Business

Work closely with CFCC, Financial Crime Operations, Business and Functional stakeholders to design and deliver AML solutions
Provide technical input to support policy and standards and ensure effective translation into product capabilities
Partner with stakeholders to ensure solutions are aligned to regulatory, operational and business requirements

People & Talent

Lead, develop and retain high-performing teams, fostering a culture of accountability, agility and client centricity
Set clear objectives, performance standards and development plans for direct reports
Champion the Group’s values and drive an inclusive, collaborative and high-performance environment

Risk Management

Ensure product delivery balances regulatory requirements, operational risk and delivery feasibility
Strengthen first line risk management and ensure compliance with Group Transaction Monitoring Standards and applicable regulations
Proactively manage risks, dependencies and delivery challenges across the product estate
Promote a strong risk and control culture aligned to the Bank’s risk appetite

Governance

Lead and govern a distributed community of Product Owners, driving alignment to a unified product strategy and backlog
Operate at senior levels, influencing decisions and driving alignment across stakeholders
Own product governance forums, including backlog reviews, roadmap prioritisation and decision-making
Collaborate as part of the Cybersecurity and Anti-Crime Technology leadership team
Influence senior stakeholders through clear articulation of trade-offs, constraints and delivery options
Maintain strong oversight of delivery quality, execution risks and value realisation
Our Ideal Candidate
Degree level education or equivalent experience; master’s preferred
15+ years of experience in Financial services with 5+ years of relevant experience in Financial Crime Compliance (FCC), with strong exposure to Transaction Monitoring and/or Fraud domains and 5+ years of technology delivery leadership experience, including ownership of product roadmaps, backlog prioritisation and value delivery
Expert knowledge of Transaction Monitoring and Fraud systems, processes and industry best practices
Proven ability to translate business, risk and regulatory requirements into scalable technology product capabilities
Experience working across multiple jurisdictions within a regulated financial services environment
Strong stakeholder management and influencing skills, with the ability to engage effectively at senior levels
Excellent written and verbal communication skills, including the ability to communicate with senior management and regulators
Strong analytical, decision-making and problem-solving capabilities, with a data-driven approach to prioritisation
Experience working within Agile delivery environments (e.g. Scrum, Kanban, Lean) and product lifecycle management
Experience in regulatory engagement and liaison with supervisory bodies
Strong understanding of AML/CTF, sanctions frameworks and Financial Crime regulatory requirements
Knowledge of Group policies, standards and Financial Crime Compliance frameworks
Experience using product and delivery tools (e.g. backlog and lifecycle management platforms such as ADO, Confluence)
Exposure to product analytics, customer insights and data-driven performance management
Ability to operate independently, demonstrating sound judgement, resilience and a pragmatic, solutions-oriented mindset

Role Specific Technical Competencies

Financial Crime Compliance
Product delivery lifecycle experience using Agile Ways of working
Understanding Customer Needs (research, insights & communication)
Data driven decision making & product analytics
Business plan – design and execution (tactical and strategic)
Marketing Strategy and Positioning
Stakeholder management and communication
Regulatory Environment – Financial Services

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-