A breaker of boundaries, the hotel is ideally placed between the mavericks of Chinatown and the makers of the CBD. Today, Duxton Hill is Singapore’s most up-and-coming neighbourhood, featuring barista cafes, world-class eateries and bars, art galleries and independent boutiques. Now Mondrian arrives at the top of that hill.

Job Description

Hostess / Waitress/Waiter Responsibilities

Maintain a friendly and diplomatic relationship/manner with all prospective guests who wish to enter the restaurant or bar at all times
Provide friendly, courteous, and professional service at all times
Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number
Prepare table allocations from reservation book before respective meal period seating
Ensure good communication with Management
Maintain complete knowledge of all menu items
Prepare and check tables before service
Clear and reset tables
Ensure that all Company practices and procedures are met when delivering food from the kitchen to the Guest
Ensure the overall cleanliness and order of the restaurant tables, chairs, floors, and service station at all times
Ensure that all cleaning duties are completed in allocated times to the Company standards
Complete all opening and closing procedures
Must be proficient in effective and efficient table maintenance
Be assertive and attentive at ALL times
Have thorough knowledge of all product and service procedures
Ensure the day to day operation is smooth in the restaurant

Guide and lead the server in the restaurant
Perform the duties of supervisor on regular basis
Maximize sales potential and encourage up selling in order to maximize rates.
Ensure cash floats are secured at all times.
To work within budgeted costs
To minimize abuse of operating equipment
To ensure that requisitions for supplies are completed, delivered and accounted for.
To minimize the use of overtime
To ensure that there is enough operating equipment at all times.
To record all voids, and report any payment discrepancies to Restaurant Manager.
To follow Company procedures when handling cash, credit cards and cheques.
To see guests concerning all complaints and report all complaints to Manager.
To liaise with colleagues over guests requirements and needs.
To ensure handover at shift end and beginning.
To liaise with Head Chef on a regular basis.
To liaise with Reception on a regulars basis.
To gain customer feedback at all times.
To complete a full report of the day’s events in the Management Report Book.
Create and maintain a personal and respectful rapport with regular guests.
Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.
Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.
Support all other revenue centers in the hotel such as Rooms and Events
To be results driven and totally accountable.
Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested.
Undertake regular inspections to ensure that the company’s assets are well maintained and protected.
Ensure that the business is seen as a respected, important member of the community by local influencers.
Carry out any other duties as are within the scope, spirit and purpose of the job as requested.

Additional Information

Our culture is vibrant. and we advocate for diversity and inclusion.

Our Benefits:

5-day work week
Staff meal and laundry are provided
Comprehensive Insurance Coverage
Flexi benefits (dental/Optical)
Peek Discount (Rooms & F&B)

Let Employers Find YouUpload Your Resume