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Host / Hostess (FT and PT)
Job details
Full job description
About the company
Guided by a vision to place sweets at the heart of dining experience, LOULOUCA is a dessert atelier where thoughtful craft meets modern pâtisserie
As part of our opening team, you will play a key role in shaping our standards and culture from day one. We value positive, upbeat energy, strong teamwork, and a shared commitment to taking ownership of your work.
Work schedule: 5 days workweek
Location: 6 Ann Siang Hill (S) 069787
Role overview:
We are looking for a hostess to manage guest flow across both takeaway and dine-in operations. This role sits at the front of the experience—handling reservations, managing waitlists, and guiding customers through our products with clarity and confidence. You will be responsible for creating a strong first impression while ensuring service runs smoothly and efficiently. This role requires a positive, upbeat energy and the confidence to engage with guests naturally.
Key responsibilities
- Attend to customers looking to purchase takeaway items
- Explain cakes and products clearly and confidently
- Engage customers in a warm, approachable, and proactive manner
- Guide customers in their selection where needed including dietary requirements
- Greet guests warmly and professionally upon arrival
- Communicate accurately if guests have questions regarding take away items
- Manage seating flow and guide guests to their tables for dine in service
- Maintain awareness of table status and service timing
- Manage dine-in reservations and booking systems
- Handle walk-ins and organise waitlists effectively
- Communicate accurate waiting times and manage guest expectations
- Optimise table allocation to support smooth service flow
- Ensure all orders are prepared and handed over correctly
- Act as a central point of communication between guests and the team
- Maintain a calm, organised, and welcoming front-of-house environment
- Assist in table setup and clearing when necessary
Requirements
- Prior F&B, hospitality, or customer-facing experience preferred
- Strong communication and interpersonal skills
- Comfortable managing multiple responsibilities simultaneously (guests, reservations, takeaway)
- Organised and detail-oriented, especially with bookings and pre-orders
- Confident interacting with customers in a high-touch environment
- Good communication and teamwork skills
- Ability to work on weekends and public holidays
Please send your resume to hr@loulouca.com
Pay: $2,800.00 - $3,400.00 per month
Work Location: In person