Senior Customer Service Representative jobs
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- ARKCLUB INTERNATIONAL MANAGEMENT PTE. LTD.Tanjong Pagar
- Years of experience in customer service, with at least.
- As our Customer Service Manager, you will oversee day-to-day support operations, lead a growing team of…
- AV FACILITIES PTE. LTD.Toa Payoh
- Identify customer issues and apply problem-solving skills to deliver effective solutions that enhance customer satisfaction.
- LTA Land Transport AuthoritySingapore
- Prior work experience in customer service will be an added advantage.
- Maintain smooth workflow and service excellence at various service touchpoints.
- View all LTA Land Transport Authority jobs - Singapore jobs - Senior Customer Service Representative jobs in Singapore
- Salary Search: PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS) salaries in Singapore|textlinkEl]
- 57 EMPLOYMENT AGENCY PTE. LTD.Singapore
- Five years of experience in customer service.
- Hiring and training new customer service agents.
- Supervising the daily operations of the customer service…
- AllianzSingapore
- Excellent customer service phone etiquette.
- Prior experience in customer service or insurance-related roles will be considered.
- Diploma / Degree in any field.
View similar jobs with this employerM&G plc.Singapore- Monitor market and client trends to inform engagement strategies and service evolution.
- Working closely with the Client Experience senior leadership team to…
- ONE SEVEN CONSULTING PTE. LTD.Bukit Timah
- Team player with strong customer service orientation.
- 5-10 years of industrial sales/customer service experience.
- Effective verbal and written communication.
- Agape Connecting PeopleSingapore
- At least 2 years of relevant working experience in contact centre, customer support and customer service functions.
- Good communication skills in English.
- VSE AVIATIONSingapore
- SUMMARY: The Customer Service Representative is responsible for handling multiple customer accounts and providing customers with quality service based on civil…
- Malvern Panalytical LtdSingapore
- Ensure customer satisfaction for the region.
- Arrange and deliver service management meetings (updates).
- Solid track record of improving customer satisfaction/…
- View all Malvern Panalytical Ltd jobs - Singapore jobs - Regional Director jobs in Singapore
- Salary Search: Regional CS Director salaries in Singapore
- ALSTOMSingapore
- Take on a new challenge and apply your strategic communications and corporate social responsibility expertise in a new cutting-edge field.
- View all ALSTOM jobs - Singapore jobs - Director of Communications jobs in Singapore
- Salary Search: Communications and CSR Director East Asia salaries in Singapore
- See popular questions & answers about ALSTOM
- SingHealth PolyclinicsSingapore
- Prior healthcare or customer service experience will be an advantage.
- Manage patient feedback, support service recovery efforts, and uphold service standards.
- Secretlab SG Pte LtdSingapore
- You may lead initiatives such as customer self-service, cancellation and refund process improvements, warranty automation, AI-assisted customer support, quality…
- Secretlab SG Pte LtdSingapore
- You may lead initiatives such as customer self-service, cancellation and refund process improvements, warranty automation, AI-assisted customer support, quality…
- LANGGE AIRCON SERVICES PTE. LTD.Bukit Merah
- In this role, you will answer product and service inquiries, resolve complaints, and maintain high customer satisfaction.
- With a clear, professional tone.
- View all LANGGE AIRCON SERVICES PTE. LTD. jobs - Bukit Merah jobs
- Salary Search: Customer Service Representative salaries in Bukit Merah
- HoYoverseSingapore
- 3-5 years of advanced customer service experience in gaming/tech industries, with proven cases in end-to-end support design.
People also searched:
Customer Service Manager
Tanjong Pagar
$7,800 - $15,600 a month
-
Permanent
Customer Service Manager
Job details
$7,800 - $15,600 a month
Permanent
Tanjong Pagar
Full job description
About Us
At
[Company Name]
, we are dedicated to delivering exceptional experiences to our customers. We believe that world-class support is the backbone of our growth, and we are looking for a passionate
Customer Service Manager
to lead, inspire, and elevate our customer support team to new heights.
Role Overview
As our Customer Service Manager, you will oversee day-to-day support operations, lead a growing team of customer service representatives, and define strategies to improve customer satisfaction, retention, and loyalty. You’ll act as the voice of the customer internally, collaborating with product, sales, and operations teams to resolve friction points and continuously improve the customer journey.
Key Responsibilities
Team Leadership:
Lead, mentor, and coach a team of customer service representatives, conducting regular 1-on-1s, performance reviews, and continuous training.
Operational Excellence:
Monitor daily support queues, manage scheduling, and optimize workflows to ensure fast, empathetic, and accurate issue resolution.
Metrics & Reporting:
Track key performance indicators (KPIs) such as CSAT (Customer Satisfaction), First Response Time (FRT), Average Resolution Time, and Churn Rate; present regular reports to senior management.
Process Improvement:
Develop, implement, and update standard operating procedures (SOPs), knowledge base articles, and support policies.
Cross-Functional Collaboration:
Partner with Product, Engineering, and Sales teams to relay customer feedback, report recurring bugs, and advocate for customer-centric feature updates.
Escalation Management:
Handle high-priority or complex customer escalations with a calm, professional, and solution-oriented approach.
What We’re Looking For
Experience:
[3-5+]
years of experience in customer service, with at least
5-10 years
in a supervisory or management role (experience in SaaS, e-commerce, or tech is a plus).
Communication:
Exceptional written and verbal communication skills with a strong customer-first mindset.
Tech-Savvy:
Proficiency with modern helpdesk and CRM software (e.g., Zendesk, Interforce, Salesforce, HubSpot, or similar tools).
Data-Driven:
Demonstrated ability to analyze support metrics, identify operational bottlenecks, and translate data into actionable improvements.
Problem Solver:
Exceptional crisis-management and conflict-resolution skills, remaining calm under pressure.
At
[Company Name]
, we are dedicated to delivering exceptional experiences to our customers. We believe that world-class support is the backbone of our growth, and we are looking for a passionate
Customer Service Manager
to lead, inspire, and elevate our customer support team to new heights.
Role Overview
As our Customer Service Manager, you will oversee day-to-day support operations, lead a growing team of customer service representatives, and define strategies to improve customer satisfaction, retention, and loyalty. You’ll act as the voice of the customer internally, collaborating with product, sales, and operations teams to resolve friction points and continuously improve the customer journey.
Key Responsibilities
Team Leadership:
Lead, mentor, and coach a team of customer service representatives, conducting regular 1-on-1s, performance reviews, and continuous training.
Operational Excellence:
Monitor daily support queues, manage scheduling, and optimize workflows to ensure fast, empathetic, and accurate issue resolution.
Metrics & Reporting:
Track key performance indicators (KPIs) such as CSAT (Customer Satisfaction), First Response Time (FRT), Average Resolution Time, and Churn Rate; present regular reports to senior management.
Process Improvement:
Develop, implement, and update standard operating procedures (SOPs), knowledge base articles, and support policies.
Cross-Functional Collaboration:
Partner with Product, Engineering, and Sales teams to relay customer feedback, report recurring bugs, and advocate for customer-centric feature updates.
Escalation Management:
Handle high-priority or complex customer escalations with a calm, professional, and solution-oriented approach.
What We’re Looking For
Experience:
[3-5+]
years of experience in customer service, with at least
5-10 years
in a supervisory or management role (experience in SaaS, e-commerce, or tech is a plus).
Communication:
Exceptional written and verbal communication skills with a strong customer-first mindset.
Tech-Savvy:
Proficiency with modern helpdesk and CRM software (e.g., Zendesk, Interforce, Salesforce, HubSpot, or similar tools).
Data-Driven:
Demonstrated ability to analyze support metrics, identify operational bottlenecks, and translate data into actionable improvements.
Problem Solver:
Exceptional crisis-management and conflict-resolution skills, remaining calm under pressure.
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