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Senior Desktop Support jobs

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    • Microsoft 365 administration and support.
    • VPN and endpoint security support.
    • Understanding of ITIL-based support processes.
    • Provide technical support to end users on their daily IT usage problem.
    • Adhere to the provided Service Level Agreements (SLAs).
    • At least 2 years of relevant IT support or service desk experience in a corporate environment.
    • Perform any other duties assigned by the Hiring Manager in…
    • Provide IT support to end users.
    • Provide IT support to users primarily on Windows 10 platform.
    • To coordinate, maintain and support the Company’s IT including…
    • Provide support outside of standard business hours on an ad-hoc basis where required to support critical activities, incidents, or business events.
    • Ability to support global users remotely.
    • Ability to manage regional vendors for support and maintenance in line with global procurement, support and…
    • Audio Visual event support experience.
    • Timely support of End User Issues or Requests.
    • Basic Asset Management processes adherence to support ongoing accuracy.
    • Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.).
    • Knowledge in PC and IOS mobile devices.
    • 2–5 years of experience in IT helpdesk or end-user support.
    • Provide L1/L2 support for end-user issues related to hardware, software, and network systems.
    • The desktop support specialist should receive IT-related concerns, and then proceed to diagnose and solve these issues.
    • Clear written and verbal communication.
    • Min. ITE/Diploma graduate with 3 years experience in desktop support.
    • Demonstrate knowledge in the support of workstations, and related components.
  • View similar jobs with this employer
    • Hands-on experience in desktop or EUC support roles.
    • Familiar with remote support and endpoint management tools.
    • Reporting To: Technical Service Manager (TSM).
    • Excellent interpersonal and communication skills, with the confidence and discretion to support senior stakeholders directly.
    • 3-5 years' experience as a service desk and or desktop support analyst in a professional services environment.
    • Advanced usage of Microsoft Office products.
    • Strong communication and user support skills.
    • IT support: 4 years (Required).
    • Deep knowledge of Windows OS environments and enterprise support.

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Job Post Details

Desktop Support Engineer - job post

FOURTECHPAL PTE. LTD.
Singapore
$5,000 - $6,000 a month - Contract
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • $5,000 - $6,000 a month

Job type

  • Contract

Location

Singapore

Full job description

Role Overview

The Desktop Support Engineer will be responsible for providing day-to-day end-user support and ensuring smooth operation of workplace IT services. The role includes support for Microsoft 365 technologies, endpoint devices, user administration, and first-level troubleshooting for business applications.

The engineer will act as the primary point of contact for end users, ensuring timely issue resolution and maintaining a high level of customer service.



Key Responsibilities

End-User & Workplace Support

  • Provide technical support for:Windows 11 operating systems
    Microsoft 365 services
    Exchange Online
    Microsoft Teams
    OneDrive
    Intune / knowledge will be a huge plus
    Azure AD, Entra ID / knowledge will be a huge plus
  • Troubleshoot hardware and software issues for end users
  • Support Lenovo ThinkPad devices and peripherals
    • Provide first-level support for workplace collaboration tools and applications



Required Skills & Experience


Technical Skills

  • Windows 11 administration and troubleshooting
  • Microsoft 365 administration and support
  • Exchange Online, Teams, OneDrive support
  • Intune device management / knowledge will be a huge plus
  • Azure AD / Entra ID administration / knowledge will be a huge plus
  • VPN and endpoint security support
  • Basic Active Directory administration

Preferred Skills

  • Experience supporting Fortinet VPN solutions
  • Experience with PAM solutions
  • Understanding of ITIL-based support processes
    • Experience with ticketing systems and SLA-driven environments



Key Objectives

  • Ensure smooth day-to-day end-user operations
  • Deliver timely incident and request resolution
  • Maintain high user satisfaction and SLA compliance
  • Support stable and secure workplace IT environment
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