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Senior Desktop Support jobs

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    • Provide technical support to end users on their daily IT usage problem.
    • Adhere to the provided Service Level Agreements (SLAs).
    • View all Opus IT Services Pty Ltd jobs - Singapore jobs - Desktop Support Technician jobs in Singapore
    • Salary Search: DESKTOP SUPPORT ENGINEER salaries in Singapore
    • The desktop support specialist should receive IT-related concerns, and then proceed to diagnose and solve these issues.
    • Clear written and verbal communication.
    • Good understanding of computer systems, mobile devices, mobile applications and other tech products.
    • Knowledge in network system security.
    • Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.).
    • Knowledge in PC and IOS mobile devices.
    • 1–3 years of experience in IT support, helpdesk, or desktop support roles.
    • Provide technical support to staff for hardware issues (e.g., printer jams,…
    • Rotational shifts and on-call support if required.
    • Provide Level 1 and Level 2 technical support to end users via Snow ticket, phone, email, chat, and in-person…
    • IT technical support and operations services.
    • Has provided some level 1 & 2 user support to end user and VIPs.
    • Coordinate with external IT vendors for hardware repairs, software support, and technical issues when required.
    • Proficient in English (written and spoken.
    • Min. ITE/Diploma graduate with 3 years experience in desktop support.
    • Demonstrate knowledge in the support of workstations, and related components.
    • Provide Level 1 (L1) remote support for basic desktop troubleshooting.
    • The desktop support specialist should receive IT-related concerns, and then proceed to…
    • Incident management and SLA-based support.
    • Desktop, laptop, monitor, and peripheral installation & troubleshooting.
    • Hardware break/fix and maintenance.
    • Assist in monitoring network devices and escalating issues to vendors or senior IT when required.
    • Good problem-solving skills and willingness to perform hands-…
    • Handle daily technical support activities on laptop, desktop, printer and peripherals support.
    • Experience in basic networking support.
    • Strong customer-service orientation and ability to support senior/executive users.
    • Provide Level 1 and Level 2 technical support through ServiceNow tickets,…
    • Proficient in basic Windows desktop and Microsoft 365 troubleshooting.
    • Minimum 5 years of experience providing IT support in a corporate environment.

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Job Post Details

DESKTOP SUPPORT ENGINEER - job post

Opus IT Services Pty Ltd
Singapore
You must create an Indeed account before continuing to the company website to apply

Location

Singapore

Full job description

Job Scope

  • Handle and manage all calls escalate by helpdesk
  • Provide technical support to end users on their daily IT usage problem
  • Adhere to the provided Service Level Agreements (SLAs)
  • Responsible in escalating to the Lead for all encounters that has high or potential customer satisfaction issues

Requirements

  • Nitec / Diploma in Information Technology or Computer Studies or equivalent
  • At least 1 year relevant experience in related field
  • Good Interpersonal Skills and Customer Service Skills
  • Good understanding of PC hardware configuration and install Microsoft Windows Operating Systems
  • Ability to handle basic network problem determination
  • Able to co-ordinate activities with the relevant parties (Helpdesk, Vendors and customers)
  • Willing to learn attitude and adapt to the changing IT environment
  • Ability to prioritize workload and schedule appointment with customers
  • Must be a team player

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