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SENIOR SERVICE ENGINEER - job post

PSN ENGINEERING SERVICES PTE. LTD.
Jurong Island
$6,500 - $8,000 a month - Full-time
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Job details

Pay

  • $6,500 - $8,000 a month

Job type

  • Full-time

Location

Jurong Island

Full job description

Job Responsibilities

Provide technical support, installation, calibration, maintenance services and project involvement for various equipment, machinery and system.

Promptly following up on service requests and providing customer feedback.

Keeping up to date on administrative responsibilities such as maintaining customer service logs/reports, providing quotations and submitting internal service records in a timely manner. Submit service reports and document all maintenance and repair work.

Maintaining daily communications with engineers, managers and customers to ensure resolution and proper follow-up.

Utilising the escalation process to resolve customer service delivery issues. Analyse equipment performance data and make necessary adjustments or recommendations.

Identifying and participating in sales opportunities such as new contracts or contract renewals.

Working as a member of the local team to provide efficient service delivery to all accounts within the assigned area.

Requirements:
Possess a Diploma in Electrical /Electronic/ Mechanical Engineering

Possess minimum 8 years of relevant working experience

Experience in troubleshooting and responding to customer concerns.

A valid driver’s license 2/3 is advantageous

Should have basic level of computer skills including MS Word, PowerPoint, Excel and Outlook

Candidates are required to perform outdoor servicing of equipment and work in warm/humid environment at customers’ sites.
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