Standard Chartered Customer Service jobs

About Libeara
Libeara is rebuilding capital markets on-chain through its compliance-first approach to tokenising real-world assets. The company is backed by SC Ventures, the innovation arm of Standard Chartered, whose mission is to rewire the DNA of banking.

To date, Libeara’s infrastructure has supported the tokenisation of more than US$1 billion in regulated assets — including the world’s highest-rated tokenised US Treasury fund and Asia’s first tokenised retail money market fund. With multi-chain interoperability and institutional-grade security and governance, Libeara is scaling access to real-world assets the right way: transparent, regulated, and on-chain.

Please visit https://libeara.com to find out more about our company.

Role
We are looking for an Operations Associate to support day-to-day client onboarding, transaction processing, fund/platform operations, and operational control functions across our business.

This role is suited to someone who is highly organised, detail-oriented, and comfortable working in an environment with strong control, documentation, audit, and regulatory expectations. You will play a key role in ensuring daily operational processes are completed accurately and on time, risks are appropriately managed, and operational processes continue to evolve in line with business and regulatory requirements.

Responsibilities

Daily Operations and Transaction Support

• Ensure daily operational processes are completed accurately, in a timely manner, and in accordance with internal procedures and control standards

• Support the execution, monitoring, and follow-through of subscriptions, redemptions, transfers, trades, and related transaction activity

• Maintain accurate and comprehensive operational records, transaction logs, and supporting documentation

• Provide timely and accurate information to clients and internal stakeholders on transaction status, trade-related matters, and operational queries, and assist in resolving issues or concerns promptly

• Escalate issues, breaks, or exceptions in a timely manner and help coordinate resolution across relevant teams

Controls, Risk Management, and Governance

• Support the management of operational risks by ensuring processes are performed within established controls, policies, and risk parameters

• Help maintain supervisory controls and ensure they are properly documented and available for management, compliance, and audit review as required

• Support the maintenance of the operations risk register and assist in conducting risk control self-assessments to monitor and assess the effectiveness of operational controls

• Ensure operational activities, including trades and transaction handling, are carried out in compliance with applicable regulatory, compliance, and internal risk policies

• Assist in identifying control gaps, process weaknesses, and operational risk areas, and support remediation efforts

Audit, Regulatory, and Compliance Support

• Maintain processes and records to meet internal control standards and support the successful completion of internal and external audits

• Assist with audit preparation by ensuring operational evidence, reconciliations, approvals, and documentation are complete, accurate, and readily retrievable

• Support the management of regulatory obligations and operational regulatory matters, including coordinating responses, information gathering, and follow-up actions with compliance, management, and regulators where required

• Work closely with internal stakeholders to ensure operational readiness for evolving regulatory and governance requirements

Process Documentation and Continuous Improvement

• Continuously update standard operating procedures (SOPs), process notes, and end-to-end operational flow documentation to reflect current practices and control requirements

• Identify and implement process improvements to enhance the efficiency, accuracy, scalability, and control environment of operational processes

• Participate in ongoing efforts to improve systems and operational workflows to support new business, product, client, and regulatory requirements

• Help standardise and strengthen operational practices across onboarding, transaction support, controls, and reporting activities

• Support production verification testing to ensure systems operate as intended after deployment

Client Onboarding

• Coordinate the onboarding and account opening of Accredited Investors and Institutional Investors

• Conduct periodic Customer Due Diligence (CDD) reviews for existing clients, perform Enhanced Customer Due Diligence (ECDD) where required, and ensure compliance with internal procedures and applicable standards

• Perform client screenings, including sanctions, Politically Exposed Person (PEP), and adverse media/negative news screening

• Advise and coordinate with front office teams on CDD requirements, including identifying gaps or deficiencies in onboarding documentation and following up on remediation

• Assist in maintaining records and databases to support annual Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) reporting obligations

• Act as a dependable point of coordination for day-to-day operational matters and contribute to a high standard of client service

Requirements

• At least 2 years of experience in operations, client services, fund operations, trade support, middle office, onboarding, or a similar financial services/fintech operations role

• Strong attention to detail and ability to execute recurring processes accurately and within deadlines

• Experience working within a controlled environment with audit, compliance, and regulatory expectations

• Good understanding of operational risk, process controls, and the importance of documentation and evidence

• Comfortable maintaining trackers, SOPs, process flows, and transaction records

• Strong written and verbal communication skills, with the ability to coordinate across multiple internal and external stakeholders

• Proactive, organised, and comfortable working in a fast-paced environment with evolving systems and processes

Preferred / Nice to Have Experience

• Experience in fund operations, capital markets, investment operations, wealth platforms, or fintech operations

• Familiarity with client onboarding, KYC/AML, reconciliations, transaction support, and audit/compliance workflows

• Experience supporting audits, regulatory reviews, or control testing exercises

• Exposure to digital assets, tokenised products, or technology-enabled financial products

• Prior experience working with product and engineering teams on testing and implementation

What Success Looks Like

• Daily operational tasks are completed accurately, on time, and with appropriate supporting records

• Operational controls are maintained and clearly evidenced for management, compliance, and audit purposes

• Client and transaction queries are handled promptly and accurately

• Risk issues, control gaps, and process exceptions are identified early and addressed appropriately

• SOPs and process documentation remain current and reflect actual end-to-end workflows

• The operations function contributes actively to stronger systems, better controls, and more scalable processes over time

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