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    • Remote support for clients regardless of location.
    • Provide virtual and email support for internal users.
    • Mobile device configuration and support (iPhone/iPad).
    • Excellent interpersonal and communication skills, with the confidence and discretion to support senior stakeholders directly.
    • Provide day-to-day support for POS systems across retail stores.
    • Experience supporting POS systems is highly preferred.
    • POS Systems & Retail Technology Support.
    • Provide technical support for:Windows 11 operating systems.
    • Microsoft 365 administration and support.
    • VPN and endpoint security support.
    • Provide day-to-day support for POS systems across retail stores.
    • Experience supporting POS systems is highly preferred.
    • POS Systems & Retail Technology Support.
    • Document all support interactions and resolutions in the ticketing system accurately.
    • Respond to support inquiries from clients, ensuring timely and accurate…
    • Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
    • On call / Out of hours experience.
    • You’ll support Paxos’s brokerage clients with trading and liquidity support, working directly with our Assets and Brokerage operations teams to investigate and…
    • Provide second-line (L2) support for production and staging systems, handling escalations from L1 Support.
    • The team was established to develop new capabilities…
    • Provide L1/L2 support for end-user issues related to hardware, software, and network systems.
    • 2–5 years of experience in IT helpdesk or end-user support.
    • Proven experience in a technical support role, level 1 support engineer, system support engineer or similar role;
    • Validate and clarify the issue reported.
    • Provide support outside of standard business hours on an ad-hoc basis where required to support critical activities, incidents, or business events.
    • To provide hands-on technical support, incident management, and production operations coverage.
    • New Initiatives: Support technical support for new projects to…
    • Purpose: To manage and provide technical support of IT systems and networks, to ensure uninterrupted and secured business operation, and in compliance with VDL/…
    • Ability to support global users remotely.
    • Ability to manage regional vendors for support and maintenance in line with global procurement, support and…

Job Post Details

Air Charter Service logo

IT Support Engineer - job post

Air Charter Service
3.4 out of 5 stars
Singapore
$4,500 - $5,500 a month - Full-time

Job details

Pay

  • $4,500 - $5,500 a month

Job type

  • Full-time

Location

Singapore

Benefits

Pulled from the full job description

  • Additional leave

Full job description

Company Description


Air Charter Service is a global aircraft charter broker specialising in private jet, commercial airliner, and cargo aircraft charters. Founded in 1990 and headquartered in London, the company operates through a worldwide network of offices across Europe, the Americas, the Middle East, Africa, and Asia-Pacific.

We are seeking a dedicated IT Support Engineer to join our team to help maintain our company’s infrastructure, resolve technical issues and provide support to our employees both locally and globally.


Job Description


This is a “hands-on” role in which support is frequently provided both face-to-face and virtually within the workplace, requiring a calm, professional, and sensitive approach.

  • Provide virtual and email support for internal users
  • Microsoft 365 User Administration
  • Starters / Movers / Leavers process
  • Backup administration and testing
  • Ensure that all problems are accurately logged within the Helpdesk system, resolved promptly and efficiently, or escalated where appropriate
  • Document new and update existing IT procedures
  • Assist with projects of all sizes, including technology infrastructure and software projects
  • Overall management and responsibility for the efficient handling of support requests
  • The ability to conduct and participate in client meetings / system demonstrations
  • Remote support for clients regardless of location
  • Software installation, desktop imaging, software inventory, and monitoring
  • Configuration and installation of physical and virtual servers
  • Administration and configuration of Cisco networking devices (switches / firewalls)

Qualifications
  • At least 1 year of technical experience
  • Ideally minimum of 3 years’ experience providing 2nd and 3rd line IT support
  • A professional approach with excellent communication and interpersonal skills
  • Strong experience installing, supporting, and troubleshooting:
    • Windows 11
    • Microsoft 365 and Exchange
    • Active Directory
    • Networking technologies including DNS, DHCP, and TCP/IP
    • VMware and Hyper-V
    • Remote access tools
    • Mobile device configuration and support (iPhone/iPad)
  • The ability to work effectively under pressure while maintaining a positive, customer-focused attitude
  • The ability to accurately understand and interpret customer requirements
  • Excellent time management skills with the ability to prioritise and manage workloads independently

Additional Information


WHAT IS IN IT FOR YOU

  • Competitive Salary
  • 20-day holiday which increases with length of service
  • Additional paid leave for wedding, moving house, holiday shopping and more
  • A friendly, fun and very exciting environment enhanced with regular company-funded social events and seasonal parties

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