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    • Monitor website performance and support production issue resolution.
    • Administer and support website content changes on Optical CMS.
    • View all User Experience Researchers Pte Ltd jobs - Singapore jobs - Operations Engineer jobs in Singapore
    • Salary Search: Operations Support Engineer salaries in Singapore
    • Supporting installations of new software and systems.
    • Strong communication and troubleshooting skills, including remote support.
    • Investigate cause of systems issues.
    • Apply highly developed specialist knowledge and skills in systems administration and works toward continuous optimization…
    • To conduct or assist with the systems training of new staff.
    • To perform Preventive Maintenance (PM), Corrective Management (CM) and Improvement Maintenance (IM)…
    • Monitor utilisation and support payment and billing reconciliation.
    • To support the operational management and continuous improvement of enterprise ICT services.
    • Ability to support both Windows and Unix/Linux environments but must be comfortable in UNIX.
    • Previous expertise in application support functions, hands-on…
    • Provide customers with on-site guidance and training for product trials, help customers.
    • Solve technical problems, become a technical communication bridge…
    • Conduct periodic access reviews and support compliance exercises.
    • Experience using Government ICT support portals such as:
    • Implement, monitor, and maintain systems and application software running under Windows.
    • Maintenance of fixes, patches, drivers required for the System.
    • Perform installation, audit, assessment, maintenance, and technical support of Genetec systems on customer premises.
    • Experience working with SQL databases.
    • Contribute to the continuous improvement of support processes, workflows, and documentation quality.
    • Monitor and manage support tickets, escalating issues to…
    • Supporting installations of new software and systems.
    • 2-4 years of IT support experience.
    • Strong communication and troubleshooting skills, including remote…
    • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
    • Depending on the product complexity, a single individual may handle all support levels, or support responsibilities may be divided among specialists with…
    • You’ll support Paxos’s brokerage clients with trading and liquidity support, working directly with our Assets and Brokerage operations teams to investigate and…

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Job Post Details

Operations Support Engineer
User Experience Researchers Pte Ltd
Singapore
$4,000 - $8,000 a month
Permanent
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Job details

$4,000 - $8,000 a month
Permanent
Singapore

Full job description

Key Responsibilities:

  • Perform day-to-day website maintenance, including content updates and minor enhancements.
  • Implement approved system enhancements, including page templates, component updates and feature improvements.
  • Administer and support website content changes on Optical CMS.
  • Monitor website performance and support production issue resolution.
  • Perform defect fixing, preventive maintenance and optimization activities.
  • Support SIT, UAT and post-deployment verification activities.
  • Assist with CMS upgrades, patches and compatibility checks.
  • Respond to and resolve incidents within agreed service levels.
  • Work with the Project Manager to respond to security issues and ensure that they are resolved within the compliance timeframes.
  • Ensure compliance with applicable ICT security requirements, applicable digital service standards, applicable security and technology requirements, data protection and audit requirements.
  • Maintain accurate records of work performed and support reporting requirements.
  • Perform analysis, remediation, testing and closure of vulnerabilities identified through VAPT, security scans, audits and security advisories, and support verification of fixes within required timelines.

Relevant Platform Experience:

  • Hands-on experience with GovTech's Optical CMS, including providing technical operations and maintenance support for websites, troubleshooting, incident resolution, system monitoring, deployments/releases, and implementation of website enhancements, is necessary.
  • Experience supporting Sitefinity or Sitecore websites hosted on the enterprise content website platform will be an added advantage.
  • Experience resolving web application vulnerabilities and VAPT findings, including implementation and verification of remediation measures, will be an added advantage.

Pay: $4,000.00 - $8,000.00 per month

Work Location: In person

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