Tiktok jobs

Global Operations

Governance & Experience Associate Graduate (TikTok Local Services) - 2027 Start

Location
:

Singapore

Employment Type
:

Regular

Job Code
:

A143775

Responsibilities

Team Introduction
TikTok Local Services (TikTok GO) is a one-stop commerce solution that connects global users with local services through the creative use of TikTok POI (Points of Interest), short videos, LIVE, and search. It delivers valuable real-life experiences and inspires users to explore the world around them.

With the mission of "Discover great places, Empower local businesses" Local Services aims to be the most trusted platform to discover great places and connect local businesses. It helps communities engage with restaurants, hotels, and attractions, equips businesses with new ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth.

We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth.
Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities:
You will be placed across Governance-related domains (e.g., Content Governance, Merchant Governance, Experience, Service, Fraud) and contribute to impactful initiatives, focusing on:

• Research online commerce regulations, product compliance, and industry best practices across global markets to inform strategy.
• Draft, localise, and manage governance policy documents, ensuring alignment with market nuances.
• Prepare guidance materials and training decks to communicate policy and strategy updates to cross-functional teams.
• Devise processes and monitor metrics. Conduct deep-dive analyses to identify risk trends, irregular patterns, and root causes.
• Apply investigational thinking to audit fraudulent cases and platform abuse scenarios (e.g., incentive manipulation, fake transactions).
• Review real-world cases to identify grey areas, and refine policies and solutions.
• Partner with Product, RD, and Data teams to build strategies, tools, and processes for effective risks detection and enforcement.
• Leverage AI technologies to enhance efficiency, analyse model accuracy, and improve risks assessment.
• Build dashboards to track risk levels, and the effectiveness of governance strategies.

Qualifications

Minimum Qualifications:

• Individuals who are completing or have recently completed a Bachelor's degree in Data Analytics, Policy or a related discipline.
• Strong analytical skills with the ability to interpret complex data and derive actionable insights.
• Excellent communication and stakeholder management skills.
• Proactive, adaptable mindset capable of navigating ambiguous, fast-paced environments.

Preferred Qualifications:

• Proficiency in SQL.
• Experience with AI/machine learning applications.
• Prior experience in the Tech industry.
• Familiarity with online commerce or governance techniques.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.