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    • Good analytical skills; passion for working and is good in working with numbers.
    • Deliver personalized service over the telephone to customers on banking…
    • View all PERSOL TECH SERVICES PTE. LTD. jobs - Singapore jobs - Contracting Officer jobs in Singapore
    • Salary Search: Customer Support officer (work in Shifts)- 12-month contract salaries in Singapore
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    • Comfortable working in a fast-paced retail or festive event environment.
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    • Greet and welcome guests in a warm and friendly manner.
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    • Open to working closing shifts that could end at 11pm.
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Job Post Details

Customer Support officer (work in Shifts)- 12-month contract - job post

PERSOL TECH SERVICES PTE. LTD.
Singapore
$3,000 - $4,000 a month - Contract
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Job details

Pay

  • $3,000 - $4,000 a month

Job type

  • Contract

Shift and schedule

  • Weekend availability
  • Shift system
  • Holidays

Location

Singapore

Full job description

Responsibilities


  • Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
  • Ability to understand customers’ needs and provide appropriate solutions and attention.
  • Identify cross-sell opportunities during customer interaction.
  • Consistently deliver quality service to our customers to achieve total customer satisfaction.

Solicit customers feedback and identify problem trends for improvement actions.


Skills/Requirement

  • Minimum of ITE, 'O' levels.
  • 1 + years of experience in Call Centre, Banking or Customer Service (calls and correspondents) environment
  • Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
  • Good analytical skills; passion for working and is good in working with numbers.
  • Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
  • Passion for working, responsible and with good working attitude.
  • Proficient in PC skills including MS Office applications.
  • Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.
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