Zafferano Restaurant, Bar & Lounge jobs

The F&B Waiter / Waitress is responsible for delivering exceptional food and beverage service experiences to guests across restaurant, bar, lounge, banquet and in-room dining operations. This role ensures guests receive attentive, personalised and efficient service while maintaining the highest standards of hospitality, presentation and operational excellence.

The Waiter / Waitress plays an important role in creating memorable dining experiences that reflect the service philosophy and luxury standards of NoMad Singapore.

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  Receive and process guest orders accurately and efficiently.

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  Serve food and beverages promptly and professionally in accordance with service standards.

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  Maintain detailed knowledge of menus, ingredients, beverage offerings, promotions and specials.

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  Provide recommendations and answer guest enquiries confidently and professionally.

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  Ensure all tables and service areas are clean, organised and properly
  prepared at all times
  .

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  Assist with restaurant opening and closing procedures.

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  Handle guest payments and settlements accurately in accordance with hotel procedures.

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  Coordinate with kitchen and bar teams to ensure timely and seamless service delivery.

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  Support banquet, event and in-room dining operations when required.

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  Assist with beverage preparation or barista duties when operationally required.

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  Carry out any other reasonable duties and responsibilities as assigned by Management.

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  Deliver attentive, intuitive and engaging service to all guests.

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  Anticipate guest needs and respond proactively to requests and preferences.

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  Handle guest complaints and feedback professionally and efficiently.

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  Maintain a strong understanding of
  NoMad’s
  service standards and dining concepts.

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  Ensure all guest interactions reflect professionalism, warmth and genuine hospitality.

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  Promote hotel dining venues, promotions and experiences confidently to guests.

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  Ensure compliance with all food safety, hygiene and sanitation standards.

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  Maintain proper mise
  en
  place and service station readiness throughout the shift.

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  Follow operational procedures and service sequences consistently.

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  Ensure accuracy in electronic ordering systems and point-of-sale transactions.

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  Maintain cleanliness and organisation of all dining and back-of-house service areas.

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  Support inventory control and minimise wastage where possible.

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  Work collaboratively with kitchen, bar and service teams to ensure seamless operations.

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  Maintain positive and professional working relationships with colleagues across departments.

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  Support team members during busy service periods and special events.

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  Participate actively in training sessions and continuous learning opportunities.

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  Contribute ideas and suggestions to improve guest satisfaction and operational efficiency.

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  Adhere to all hotel health, safety and security policies and procedures.

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  Ensure safe handling of food, beverages and equipment
  at all times
  .

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  Maintain excellent grooming and hygiene standards in accordance with company guidelines.

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  Report any accidents, incidents or unsafe conditions promptly to Management.