The role provides reliable data, financial and operational support across insurance placements and renewals, claims, self-insurance and captive arrangements, management reporting, policy administration and business enquiries, helping ensure timely execution, accurate records, strong controls and informed decision-making.

Key Responsibilities

Support the annual insurance programme cycle by coordinating exposure-data collection, renewal submissions, placement instructions, policy documentation, endorsements and certificates across Property & Casualty, Specialty and Employee Benefits programmes.
Leverage technology tools to maintain accurate programme records, including policies, schedules, premiums, allocations, invoices, payment status, renewals, key contacts and material coverage conditions; follow up with brokers, insurers and internal stakeholders to close outstanding actions.
Improve data quality, controls and ways of working by maintaining clear procedures, structured SharePoint records and audit trails; contribute to automation, reporting and process-improvement initiatives while safeguarding confidential information.
Provide support for system implementation and user testing, data migration, access controls, information security and maintaining data integrity across RMI tools.
Prepare regular management reporting information, dashboards and content covering programme status, premiums and payments, claims development, loss ratios, self-insurance and captive results, and material business escalations.
Support claims administration from notification through closure. Reconcile insurer and broker claim runs with internal records; update notification, coverage, reserve, payment, recovery, settlement and closure information under supervision; identify gaps and escalate overdue or material matters.
Respond to day-to-day insurance enquiries and support the business with evidence of cover, certificates, contractual insurance requirements and preliminary coverage reviews under supervision, escalating complex or sensitive matters as necessary.
Support the monitoring and administration of Group’s insurance entities, including captive insurance companies and in-house broking entities.

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Bachelor's degree in Risk Management, Insurance, Finance, Accounting, Business or a related discipline.
Progress toward, or interest in pursuing, a recognised insurance or risk qualification (for example ACII, ANZIIF, ARM, CPCU or equivalent) is advantageous.
Up to 3 years of relevant experience in corporate insurance, insurance broking, underwriting, claims, risk management, captive operations, finance or a related analytical role. Fresh graduates are welcomed to apply as well
Experience coordinating with brokers, insurers and cross-functional stakeholders in an international or multi-entity environment is advantageous.
Excellent written and oral communication, with the ability to present complex information clearly and concisely.
Strong numerical and analytical capability; comfortable manipulating large datasets in terms of reconciling premiums, claims, invoices, allocations, budgets and management information.
Advanced Microsoft Excel skills and good PowerPoint capability; experience with Power BI, Sharepoint, and other data analysis and visualisation tools is advantageous.
Working knowledge of commercial insurance principles, policy structures, renewals, claims processes and risk-financing concepts is advantageous.
Experience working with Large Language Models (LLMs) and using agents for business process automation is advantageous
High attention to detail, ownership and follow-through, with a disciplined approach to deadlines and controls.
Curious, analytical and solutions-focused; able to identify inconsistencies, ask effective questions and escalate appropriately.
Clear communicator and collaborative relationship builder across functions, countries and external partners.
Able to prioritise multiple workstreams, exercise sound judgement and handle sensitive information with discretion.