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Courier (WSC) - job post

DHL
3.6 out of 5 stars
North-East Singapore
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Location

North-East Singapore

Full job description

Join the Most International Company in the World – DHL Express Singapore
Would you like to join the world’s most international company? At DHL Express, we have been pioneering cross-border express shipping since 1969, connecting people and businesses in over 220 countries and territories. We don’t just deliver parcels—we deliver possibilities. If you want to make an impact that matters, join our Insanely Customer-Centric team today! Explore exciting opportunities at https://careers.dhl.com/global/en.
DHL Express Singapore is proud to be certified as a best workplace in Singapore since 2017 and ranked No.1 from 2020 for five successive years by global institute Great Place To Work® (GPTW). Here, you will be part of a team of over 1,500 passionate professionals dedicated to Connecting People and Changing Lives through express delivery for some of the world’s most loved and widely recognized brands across the globe.
Your Future. Delivered.

Role Opportunity : Courier
You will be part of our Operations team, responsible to sort, deliver and pick up shipments in the most efficient and cost-productive manner. As a DHL Certified International Specialist, you are our brand ambassador to customers and the general public.

Your Tasks
  • Attend to customer need at all times in a professional, friendly and courteous manner.
  • Shipment Delivery is to meet RDD and PU are uplifted as per RFU and no miss PU.
  • Provide timely customer feedback to Team Leaders and Supervisor
  • Follow up on all customer enquires
  • Direct Customer to the right DHL department when further information are required
  • Inform Supervisors and Lead Couriers on all service related issues
  • Be accountable and honest and meet performance expectation
  • To provide suggestion to improve operation efficiencies or business need
  • To be able to meet special delivery or PU expectation
  • To be able to participate in shipment sorting and unloading
  • To be able to work with contractors to ensure that shipments beyond a courier’s capability are attend to on a urgent basis
  • To alert Lead Couriers/Despatch Officers in advance when contractor help is required
  • To be able to separate shipment belonging to contactor early
  • To meet the expectation of delivery and PU as per service memo by CS
  • To provide quality feedback to customer service on service incidents when need arises
  • To be able to communicate with Despatch / CS when customer needs changes and uses initiative to meet customer need
  • To be able to provide good sales lead to sales team
  • To build good rapport with sales team and customer for continuous business
  • To be able to provide quality feedback to Sales when shipment profile changes or when competitors are prospecting the customer.
  • Deliver without delay all inbound shipments
  • Collect within a standard time frame, all Outbound Shipments and ensure these are passed over to Outbound Processing without delay
  • Electronically Record via a scanner (or manually if required) all shipment process activities
  • Ensure all cash transactions resulting from the delivery or collection of shipments
  • Ensure the maintenance of allocated vehicle
  • Perform duties professionally and courteously in line with Company image with respect to all road users
  • Ensure the security and integrity of all shipments whilst in his/her care
  • Reconcile all non-delivered shipments and ensure priority is given to these for the next delivery cycle
  • Provide accurate and complete paperwork records for shipment movement and any financial transactions
  • Submit payment and payment documentation on time

What You Bring
  • Possess a valid Class 3 Singapore Driving License (to drive manual commercial vehicle)
  • Minimum 1 - 2 years driving experience
  • Good understanding of Singapore routes
  • GCE 'N' or 'O' levels preferred
  • Good communication in English

What We Offer
  • Career development with a global market leader internationally.
  • Comprehensive learning and development programs.
  • Inclusive workplace culture.
  • Competitive benefits and wellness initiatives.

Ready to Make a Difference?
If you are looking to further your career with the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now – our recruiters are looking forward to receiving your application!

DHL is an equal opportunity employer. We reject any form of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Recruitment Fraud Alert: DHL Express Singapore will never request payment or personal/financial information from applicants or employees at any stage of the recruitment process. Any such request should be treated as fraudulent. All email correspondence will be sent from the official DHL domain e.g. name@dhl.com. Protect yourself by verifying job offers and communications. Your safety is important to us.
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